Frequently Asked Questions
How do I sign up for a class?
Signing up is easy. Click the "Event Calendar" link on the top of the page to view our calendar of paintings. Select which painting you would like to paint and click "Add Painting to Cart." Follow the on-screen directions to complete the order.
What are your normal business hours?
Tue. 2-6pm, Wed. 12-9:30, Th. 2-6pm, Fri-Sat. 12-10:30, Sun 12-7:30. Our studio is always available however to host your Private Event 7 days a week. For days without office hours, we will be in an hour or so before and after the scheduled class. When in doubt, look at our Event Calendar!
What does a class cost and what is included?
Our normal class prices range from $35 - $45, depending on whether it's a 2 hour, 3 hour, or Paint it Forward painting. Specialty classes range up to $59 and are offered once or twice a month. All classes include a 16x20" cotton canvas, use of our paint, paintbrushes, apron, easel, and step-by-step instruction provided by one of our awesome local artists. Wine and beer are also available to purchase at our bar.
What do I need to bring to class?
We provide the canvas, easel, brushes, paints, and apron for the class. All you need to bring is your ID and any appetizers you might want during the class. We also provide the plates, napkins, and silverware. We have a fun list of local wine and beer as well as non-alcoholic beverages to choose from for purchase, and we always have complimentary water for all our painters!
Are beverages included with the reservation cost?
Beverages are not included in the reservation cost. The main studio offers a great range of non-alcoholic, wine and beer by the glass from $2 to $10. There are no beverages available for purchase at the Ol' Hot Yoga studio; outside beverages permitted, alcoholic beverages are prohibited from all public classes at the Ol' Hot Yoga Studio.
Are kids allowed in the main Studio?
No. Unfortunately due to state liquor laws, all guests in our studio must be 21 or older. We do however host events at venues near our studio that accommodate minors, and for December only are offering family-friendly classes at the Ol' Hot Yoga Studio, directly across from our studio. Check the calendar!
Is there an age limit for public classes at the Studio?
Yes, due to state liquor laws, all guests must be 21 years of age or older to attend a class in our Studio. For December 2018 only, we are pleased to offer exclusive family-friendly events however directly across the street from our studio at the Ol' Hot Yoga Studio. We can also host all-age private parties at a venue of your choice, inquire here about an all-ages mobile private party: https://www.pinotspalette.com/southhill/private-party-how-it-works
What is the cancellation and refund policy?
Pinot's Palette cancellation and refund policy is as follows: A refund may occur if notification of cancellation occurs at least 48 hours before class start. A class credit to sign up and attend another class may be issued if notification is received at least 24 hours before class start. Loss of payment will occur if no notification of cancellation occurs or if notification occurs less than 24 hours prior to class start. This cancellation policy applies to parties of 4 or less. For cancellation of a party of 5 or more, a minimum of five days notice is required for a refund or to reschedule. A $10 Service Fee will apply to all refunds $200 and under, 6% of sales total over $200. Class transfers or credit may be issued instead of a refund without a service fee.
I just received a complimentary class credit - how long do I have to use it, and what is it good for?
Congrats! Complimentary credits are valid for 30 days from issuance unless specifically disclosed otherwise. Complimentary credits can be used to reserve non-specialty classes. Complimentary credits are not valid for food, beverages and merchandise purchases.
When should I arrive for class?
We recommend arriving 15-20 minutes before class starts to allow time to get settle in and mingle with friends before the painting starts. Don't forget to bring your ID!
Where should I park?
There is free, fully lit parking provided at Sunrise Village 24/7. We recommend parking by LA Fitness or along 156th St E.
Is there reserved seating?
Absolutely. We will have your easel set up for you at your spot before you arrive for class. If you have friends attending the class that you'd like to sit by, you can let us know when you book the class or you can send us an email, email@example.com. *Private parties do not have reserved seating.
What should I wear to class?
No dress code here...dress casual or dress up. We will provide you with an apron but painters have been known to get involved in their work of art.
Can I bring a friend with me to sit and not paint in the main Studio?
Unfortunately due to our seating capacity we do not allow people to attend our painting classes with out a reservation.
What's on your bar menu?
Here's our on-line bar menu: https://www.pinotspalette.com/southhill/blog/creative-life/liquid-creativity we can also order specific wine & beer for your party with two week lead time, email our studio at firstname.lastname@example.org to submit a request.
I don't have any artistic talent. Will I be able to finish the painting?
Absolutely! Our artist will guide you step-by-step through the featured painting and will ensure that you stay on track to completing your masterpiece by the end of class. There are no mistakes, but acrylic paint dries quickly, making mistakes easy to fix and perfect.
How much do drinks cost?
Wine by the glass ranges from $5-$8 (including tax) and it's even cheaper to purchase by the bottle and split with friends. Microbrews are $5-8 (including tax). We also have a fun selection of non-alcoholic drinks to choose from!
Can I bring food into the Studio?
Yes! Outside and catered food is welcome. We also have snacks available for purchase at the main Studio. There are no snacks available for purchase at the Ol' Hot Yoga Studio.
When does the next calendar get posted?
We post the next month's calendar around the 15th of the month. If you'd like to receive an email each month when our new calendar is posted, be sure to add yourself to our email list, or like us on Facebook to get notified there!
I want to plan a Private Event at Pinot's Palette - where do I start?
We love to pARTy! Select "Request Event Info" from the Private Events drop-down menu, or click on "Request Private Party Info Button" from the link https://www.pinotspalette.com/southhill/private-parties.
What is the cost for a Private Event?
The Private Event flat rate is $450 for up to ten painters and three hours, with 30 minutes pre & post after party time included during non-peak public class times. Each additional seat reservation is the same rate as a public class. A $99 fee is required to reserve your time slot, and can be applied to the cost of the event, or refunded. Private Events on Friday and Saturday Nights after 6pm (peak public class time) require a minimum of 20 seats reserved in the Rainier Room, and 35 seats reserved in the Main Studio. For December only, we are offering kid's parties exclusively at the Ol' Hot Yoga Studio, right across the street from our main studio. Kids parties hosted at the Ol' Hot Yoga Studio are a flat rate of $300 for a 1.5 hr event and 11x14 canvas, up to 10 painters, then $30 for each additional painter. All other deposit requirements and cancellation policies apply to private events hosted by Pinot's Palette at the Ol' Hot Yoga Studio.
What is the reservation fee for a Private Event? Is it refundable?
The reservation fee for a private event is $99. It may be applied to party costs, or refunded after the event. If the event is cancelled, Pinot's Palette retains the reservation fee in accordance with the cancellation policy.
How many people can fit in the Studio?
The main studio seats 48 customers, and the private party room seats 24 customers. Booking minimums for private events apply to the studio during peak times, please email email@example.com for more information.
I'm looking for an awesome meeting venue, can I host my meeting at Pinot's Palette?
Absolutely. Contact our studio for rates and availability. All room rentals come with a bartender, sound system and T.V. display.
What's the deal with Happy Hour?
Happy Hour is an open studio event every Friday from 12-6pm where guests can sip and paint a 10"x10" self-guided canvas or try one of our other self-guided projects for $15. An artist is on-hand to set up your paints, brushes and canvas for the painting you select, and to help you out with one-on-one assistance if you need it! We recommend starting your masterpiece no later that 5pm in order to finish in one session.