Frequently Asked Questions
What is your cancellation policy?
Pinot's Palette cancellation policy is as follows: A full refund can occur if notification of cancellation occurs at least 48 hours before class start. You can also have the option to put the reservation on hold for a later date or transfer the reservation to another class. The reservation can be put on hold or transferred to another class if notification is received at least 24 hours before class start. Loss of payment will occur if no notification of cancellation occurs or if notification occurs less than 24 hours prior to class start. This cancellation policy applies to parties of 2 or less. For cancellation of a party of 3 or more, a minimum of one week's notice is required for a refund or to reschedule. Project Pet - A full refund can occur if notification is given 14 business days before the day of the class. The reason for this is because we have to photoshop each pet & have them individually printed onto each canvas. Project Pet - a class credit can be given to use on the next project pet class if notification is given at least 48 hours in advance.
Is there an age limit for attending classes?
Yes, because we have a wine/beer bar you must be at least 21 years of age and provide ID.
Can I bring my own wine, beer or alcohol to class?
Unfortunately, California state laws do now allow BYOB at our studio.
When does the next calendar post?
We will post the next month's calendar by the 15th of the current month.
What is the cost of a class?
All 2 hour classes are $35 per person and 3 hour classes are $45 a person. Specialty classes may vary in price.
Is there reserved seating?
Yes, we have your easel set up for you at your spot before you arrive for class. If you have friends attending the class that you’d like to sit by, you can let us know when you book the class or you can send us an email (…just make sure to give us at least 24 hours notice.)
When do I need to arrive for class?
We recommend that you arrive 30 minutes prior to class to allow you time to settle in and mingle with your friends.
How do I sign up for a class?
Signing up is easy. Click the "Event Calendar" link on the top of the page to view our calendar of paintings. Select which painting you would like to paint and click "Add Painting to Cart." Follow the on-screen directions to complete the order. Contact us if you have trouble completing your order and we will walk you through the process.