Frequently Asked Questions
What are the studio hours?
We are open when we have a scheduled class. To see all of our classes, please check out our calendar on the events page. Or email us at Olathe@pinotspalette.com.
What is the cancellation policy?
Due to the custom nature of all of our classes, ALL reservation sales are FINAL. However, if you need to change your PAINTING reservation with more than 48 hours notice to your class, we can give you a class credit back to our studio. If you need to change your painting reservation with less that 48 hours but more than 24 hours notice, you will be allowed to transfer to another class that we have posted on our calendar. If it is less than 24 hours notice, loss of reservation will occur. Please email firstname.lastname@example.org with any questions. For all NON-CANVAS events, please see the individual class info for it's policy. For all PRIVATE PARTY deposits, there is a 2 week prior notice required to cancel. If it's less than that, the deposit will be forfeited, or you can move the party with at least a weeks' notice. Every party gets one date change, if a second date change is required, deposit will be forfeited. For our PROJECT PET event, once a photo is submitted, there will be no transfer of reservations. If you cannot make it to the Project Pet, you can still pick up your canvas. For DIY COOKIE CLASSES, if you need to change after the Wednesday before, you can pickup your cookies or send someone else in your place, but no refunds or transfers will occur.
Current conditions during COVID - 19
We take the safety of our guests and staff seriously. We have always cleaned and will continue to rigorously clean the studio after every single class. We will have soap at the sinks for hand washing, and antibacterial throughout the studio. We also disinfect the aprons after every use. As of May 2021, our capacity limitations were lifted but we did not allow full capacity until July 1st, 2021. Everyone will enter and participate at their own risk, and all precautions are taken. Masks are recommended but are not required. Should a city/county/state mandate become in place, we will follow that.
How do I sign up for a class?
Signing up is easy. Click the "BOOK NOW" link on the class that you want to attend. From there it will take you to your cart. Follow the on-screen directions to complete the order. Contact us at (913) 732-3768 if you have trouble completing your order and we will walk you through the process.
Where and when do I pick up my Paint at Home kits
Kits are picked up during the time slot that you signed up under. If that time does not work for you, please email us at Olathe@pinotspalette.com to get a list of additional hours.
Is there an age minimum for the normal public classes?
We do have kid's specific classes, but the normal public classes have the following requirements: 10 to 17 years old with a painting adult, or 18 years old and up. Please check our calendar for Family Day's, we allow children ages 5 and up to paint while accompanied with an adult. Everyone does need a reservation to attend and they are a lot of fun!
What days are classes held?
Classes are held Wednesdays-Sundays . We occasionally have classes during the day, other nights during the week, view our class calendar to find out more!
Are masks required?
As of May 1, 2021 masks are only a recommendation while in the building.
Can I host a private event or mobile event?
Great question! You sure can! Email us at email@example.com to get all the different package options.
What does a class cost?
Classes that are 2 hours start at $37 per painter. Classes that are 3 hour start at $47 per painter. Please note we also have specialty and fundraising paintings that may cost different.
I don't have any artistic talent, will I be able to complete the painting?
Absolutely! Our artist will guide you step-by-step through the featured painting and will ensure that you stay on track to completing your masterpiece by the end of class. There are no mistakes, but acrylic paint dries quickly, making any unwanted marks easy to fix and perfect.
When does the next calendar get posted?
We try to post the next month's calendar around the 1st of every month, but sometimes the calendar will shift based on extenuating circumstances. If you'd like to receive an email each month when our new calendar is posted, be sure to add yourself to our email list, found on the homepage.
What should I wear to class?
No dress code here...dress casual or dress up. We will provide you with an apron but painters have been known to get involved in their work of art. Our paint IS NOT washable, so please keep that in mind.
Can I bring something other than wine? Will there be something cold to put white wine in?
You can bring wine, beer, liquor or non-alcoholic beverages to Pinot's Palette Olathe. There will be a large ice bucket to put white wine in during class. We do expect all painters to be responsible with alcohol on and off the premises.
When do I need to arrive for class?
The doors will unlock 30 minutes before class starts to allow time for you to mingle and get settled in before the painting starts.
Can I bring a friend with me to just sit in and not paint?
Unfortunately due to our seating capacity we do not allow people to attend our painting classes without a reservation and painting.
What is the inclement weather policy?
We take the safety of our guests and staff seriously. We will monitor the local weather stations as well as local road updates. Should you not want to come to an in-person class due to weather, you will have the option of picking from one of our available Paint at Home paintings instead. If we cancel any class you will be issued a 2 month class credit to our studio.
Are there room fees for private parties?
If you want extra time to Paint, Drink and Have Fun, additional time can be purchased at $50 per 30 minutes. If your group happens to go over the allotted time, $50 per 30 minutes will come out of the deposit.
What do I need to bring to the class?
We provide the canvas, easel, brushes, paints, and apron for the class. All you need to bring are any drinks and/or appetizers you might want to enjoy! We also provide the wine glasses, corkscrews, ice & ice buckets, paper plates, napkins, and plastic ware.
Is there reserved seating?
Yes, we have your easel set up for you at your spot before you arrive for class. If you have friends attending the class that you'd like to sit by, you can let us know when you book the class or you can send us an email (just make sure you give us at least 24 hours notice).
Paint at Home Details
Creativity wherever you are! Paint at Home Kits may be picked up at our studio the following day from when the order is placed DURING a public class time (Wed, Thurs, Fri, Sat are 6:30-9pm and Sunday is 2-4pm.) **We are closed Mondays and Tuesdays, so purchases made on Sunday can be picked up the following Wednesday.** Email the studio with questions at Olathe@pinotspalette.com. Paint at Home Kits include everything you need to create your masterpiece including a 16"x20" or 10"x30" high quality canvas, paint, brushes, napkins, and mixing palette. You will need the following: water, water cup, covered area to paint and apron or paint clothes. You will receive an email with login instructions on how to access your video link. PLEASE NOTE: you must login within 7 days of purchasing, but you can watch the video link as much as you like for 30 days after activation. Videos can be easily viewed through any internet connected smart device. It is the customer's responsibility to understand their internet access. No Discounts are allowed for Take Home Kits. REFUND POLICY: THERE ARE NO REFUNDS FOR TAKE HOME PAINTING KITS. For questions or assistance, please email the studio at firstname.lastname@example.org for the quickest response.