Frequently Asked Questions
How do I sign up for an event?
Signing up is easy! Click the "Event Calendar" link at the top of the page to view our full calendar of paintings. Select which painting you would like to paint and click "Add Painting to Cart". Follow the on-screen directions to complete the order. You will receive an email confirmation after registering and a reminder email a few days before your class is scheduled. Contact us if you have trouble completing your order and we will be happy to help you through the process.
When do I need to arrive for the event?
We recommend you arrive 15-30 minutes before the event starts to allow time for you to get settled in, grab some liquid creativity, and mingle before the painting starts. Remember that this isn't an art class, this is a social event!
What do I need to bring with me to the event?
We provide all of the painting supplies that you will need: canvas, easel, brushes, paints, and apron for the class! Wine, beer, "Mocktails", and snacks are available for purchase, as well as non-alcoholic beverages.
Are there any age restrictions?
Yes. For Open Studios: 5 years old and above with an adult or parent. For Family Days: 6 years old and above with an adult or parent. Public Events (Non Family Day or Open Studio) before 5 pm: 7 years old and above with an adult or parent. Public Events after 5 pm: 13 years old and above (ages 13-16 with an adult). Please call with any questions regarding age limits. *Little Brushes: 5 and above with adult or signed permission slip. **You must be 21+ to purchase and consume alcohol.
What is the public event cancellation policy?
ALL cancellation requests must be made before 1pm the day of the event and in writing to email@example.com (we will not accept voicemails, Facebook messages, text messages, or any other form of cancellation as a request). CANCELLATION MORE THAN 48 HOURS FROM EVENT START TIME: full refund. CANCELLATION BETWEEN 48 AND 24 HOURS FROM EVENT START TIME: event credit only. CANCELLATION LESS THAN 24 HOURS FROM EVENT START TIME: no refund or event credit less $3 fee/seat. AFTER EVENT START TIME: no refunds. We reserve the right to cancel any event due to unforeseen circumstances. Full refunds will be provided if we cancel an event.
What is the private event cancellation policy?
Deposits for mobile events, corporate events, or private parties in our private party room are fully refundable if the event is cancelled with at least 14 days advance notice. We reserve the right to cancel any event due to unforeseen circumstances. Full refunds will be provided if we cancel an event.
What if I registered for the wrong event?
No problem! Contact us and let us know which class you would like to re-register for and we'll take care of you.
Is there reserved seating?
We have assigned seating for all of our public events to ensure that your entire group of family or friends can sit together. If you have friends attending the class that you’d like to sit by, you can enter their names when you book the class or you can send us an email (…just make sure to give us at least 24 hours notice). Private Parties do not have assigned seating.
What should I wear to the event?
We provide aprons to protect your clothing but accidents do happen and acrylic paint does not wash out of clothing. That said, dress up or dress down - there is no dress code here at Pinot's Palette!
What is the refund policy for a specialty event (e.g. Project Pet, illuminated, non-canvas events, etc.)
The refund policy is the same as our standard refund policy except a portion will be withheld to cover our costs.
What is the best way to contact Pinot's Palette?
Thanks for wanting to contact us! Our office hours are Monday through Friday, 11:00am to 3:00pm. During office hours, please call us! We'd love to speak with you. Outside of office hours, email is the best way. Our email address is firstname.lastname@example.org. The studio is typically open from 11 am to 9-10 pm on the days we have classes. Sundays, we are typically closed by 5-6 pm. Feel free to swing by and see us but please call to ensure there is someone there!!
Can I bring in my own food and beverages?
Our location DOES NOT allow BYOB (this includes all consumable liquids; non-alcoholic and alcoholic). You can purchase wine, beer, "mocktails", or our featured drink of the night at our "Paint. Drink. Have Fun." bar. We have a great selection to satisfy every palate! Please remember, no BYOB at our studio location. You are welcome to bring your own food - cake, apps, etc. - for the event. We supply complimentary ice water.
Is the wine included with the event?
Not typically, because some of our guests choose not to drink during the event. Your bar tab (if any) is extra. Occasionally, we will run specials that may include alcohol with the class purchase.
If I buy a bottle of wine and can't finish it, can I take it home with me?
Yes, as long as the bottle is completely recorked. All bottles must be placed in the trunk of your vehicle.
Do you sell any non-alcoholic beverages?
Yes! We sell "mocktails", sodas, Italian sodas, iced teas, and juices.
I don't have any artistic talent, will I be able to complete the painting?
Absolutely! Our artist will guide you step-by-step through the featured painting and will ensure that you stay on track to completing your masterpiece by the end of class. No art experience needed! There are no mistakes, but Acrylic paint dries quickly, so if you do make a mistake, it is easy to fix and get back on track.
Is it okay to have someone come as a spectator?
Great question! For Private Events, yes you can (as approved by the host). For public classes, however, we have a 'No Observers" policy. Our motto is Paint. Drink. Have Fun. after all!! We have found in the past that when there is someone in the room who is not painting while others are, it can create an uncomfortable situation. Painters may already be timid about doing this for the first time and we want to honor the comfortability and safety of all patrons in the room.
Can we bring decorations and favors if we are celebrating?
We love celebrating and decorations! Please bring whatever you'd like to decorate your space with. We do ask to be mindful of others around and their experience as well. If you have something specific in mind, please contact the studio and perhaps we can set it up ahead of time for you.
Can I invite minors to my private party?
Yes, though they are not allowed to purchase or consume alcohol. It is at the discretion of the private party host to determine if they want minors to be present at the party.
When does the next calendar get posted?
We post the next month's calendar between the 10th and 15th of the month. If you'd like to receive an email each month when our new calendar is posted, be sure to add yourself to our newsletter!
How do I sign up for Pinots Perks?
Get Free Perks Here: https://www.pinotspalette.com/pinot-perks/login