Frequently Asked Questions
Can I arrive late?
No late arrivals allowed as this is a LIVE event. We cannot disrupt the rest of the class by instructing late arrivals. IF you realize you will be late, do not go to studio as you will not be allowed to join class. Instead, please email or call and leave a message with your name and the class you were supposed to attend. We will issue you a credit to re-schedule. If we do not receive a message, you will be considered a no show and no credit will be issued.
Do you have food?
Sorry, we do not have food at this time. We may have snacks available for purchase at times.
Can I sign up my kids and drop them off?
Guests under the age of 12 must have a parent present and that parent must also purchase a seat for themselves.
Can I bring my infant/ young child to sit with me while i paint?
No. We cannot have young children who could disrupt others in class.
Why can't I sign up for a class i see online?
We close registration for classes 1 hour prior to start time so our staff has time for proper setup.
What's your age limit?
Minimum 5 yrs for our family days/ little brushes classes. For all other classes, we ask that you ensure that your child can handle instructed painting for that length of time without disrupting class. Every child is different so please use your best, honest judgement. Please understand If a guest causes disruptions, they will be asked to leave so we can provide the best experience for everyone attending.
When can I call?
Our phone/office hours are tues-fri 11am to 5pm. All other times we are in classes and unable to answer phones. Please leave us a message and we will get back to you on our next scheduled office shift.
I dont see the class i want anymore.
We cancel classes 1 day in advance if we have no signups.
When do I need to arrive for class?
Please arrive at least 10-15 minutes prior to class time. We begin class on time.
can I sit with someone else and not paint?
Unfortunately due to our limited capacity we do not allow people to attend our painting classes with out a reservation.
What if I need to cancel.
REFUND/CREDIT POLICY: If you cannot attend your scheduled class, please contact at least 24 hours in advancse. We will be happy to issue a studio credit that can be used toward a future class registration (to be used within 60 days). No credits will be isued if less than 24 hours’ notice is given (includes no shows). More than 24 hours in advance, you may obtain a refund for your class transaction amount minus a fee to cover merchant services costs associated with card refund transactions. A $10 Service Fee per transaction will apply to all requested refunds $100 and under, 10% of sales total over $100. There are no refunds for Paint Kits, video kits or virtual kits once ordered.
Can we bring in food?
Sorry, No outside food is allowed in public classes.
Can we bring our own drinks?
You may bring in Non-alcoholic drinks. Sealed bottles of wine are allowed but will be assessed a fee of $10 per bottle (regardless of having a cork or a screw top). Please bring them to the bar upon arrival and we will provide you with glasses and ice if needed. NO OTHER ALCOHOL IS ALLOWED TO BE BROUGHT IN.
Do you take walk-ins?
Sorry, We do not allow walk-ins to scheduled classes.
When are your calendars posted?
We typically have at least 2 months of classes posted to our website. If you'd like to receive an email each month when our new calendar is posted, be sure to sign up for our newsletter.
Do you offer private events?
We are currently offering in-studio and virtual private events. We do offer Mobile events for groups of 50 or more. Call for more details at (925) 743-9900
Can I bring my kids to a class with me?
Our family time Little Brushes classes on Sat are a time for families to paint together. Children may not be dropped off- Parent must have a paid seat with anyone under 12. Children must be age appropriate for our classes. They are 2-3 hour instructed classes. If your child cannot paint in the class, they cannot attend.