Frequently Asked Questions
Do you require masks? What are you COVID precautions?
We ask that you wear a mask when you enter the studio, when at your seat, and when you are up walking around. You are able to take your mask off when sipping on beverages, but we ask that it please be worn at all other times. We have complimentary masks if you forget to bring one. We are spacing groups six feet apart to ensure everyone's safety, as well as taking temperatures at the door. Groups will be seated together at the same tables. We also sanitize all surfaces after each class, and wash each apron after being worn.
Do you have sanitizing stations available?
Yes, we have plenty of hand sanitizer and two sinks in the front room where you can wash your hands.
Food and Beverage Information
We welcome guests (21+) to purchase and consume alcoholic beverages in a responsible manner. We have a bar where guests may purchase beer, wine, non alcoholic beverages, and snacks. Our license does not allow BYOB. Please call the studio at (925) 743-9900 if you have additional quesiton.
What does the class cost?
Our normal class prices range from $39/2hr class and $49/3hr class. All classes include a 16"x20" cotton canvas, necessary paints, paintbrushes, apron, easel, and step-by-step instruction provided by one of our awesome local artists. Wine, beer, and non alcoholic beverages are also available to purchase at our bar.
What days are classes held?
Classes are currently held Thursdays through Sundays.
When do I need to arrive for class?
We recommend you arrive 30 minutes before class to allow time for you to get settled in and mingle before the painting starts. The bar opens 30 minutes prior to class start time.
Is there reserved seating?
Yes, we have your easel set up for you at your spot before you arrive or class. If you have friends attending the class that you'd like to sit by, you can let us know when you book the class or you can send us an email (firstname.lastname@example.org)
What do I need to bring to class?
We provide the canvas, easel, brushes, paints and apron for the class. All you need to bring is appetizers, desserts you might want during the class. We have paper plates, napkins and plastic ware. No outside food or drinks allowed.
I don't have any artistic talent? Will I be able to complete the painting?
Absolutely! Our artist will guide you step-by-step through the featured painting and will ensure that you stay on track to completing your masterpiece by the end of class. We use acrylic paint, which makes mistakes easy to fix and perfect.
Do you offer private event?
We are currently offering in-studio, mobile, and virtual private events. Call for more details at (925) 743-9900.
How do I get my supplies for virtual private events?
If you organize a virtual private event, your supplies will be available at the studio for pick on an arranged day and time. You can always request to pick they up at earlier times by emailing us at email@example.com. We are happy to get your supplies ready earlier.
Do you ship supplies for virtual events?
Yes we offer the option of shipping the kits of supplies with an additional shipping and handling charge. Call for more information on our shipping policies at (925) 743-9900
What should I wear to class?
No dress code here... dress casual or dress up. We will provide you with an apron but painters have been known to get paint on clothing. We have a washing station and try to act quickly to help remove the paint!
Can I bring a friend with me to sit and not paint in the studio?
Unfortunately due to our seating capacity we do not allow people to attend our painting classes with out a reservation.
What is the cancellation policy?
Pinot's Palette cancellation and refund policy is as follows: A $10 Service Fee will apply to all refunds $200 and under, 6% of sales total over $200. Class transfers or credit may be issued instead of a refund without a service fee. A refund may occur if notification of cancellation occurs at least 48 hours before class start. A class credit to sign up and attend another class may be issued if notification is received at least 24 hours before class start. Loss of payment will occur if no notification of cancellation occurs or if notification occurs less than 24 hours prior to class start. This cancellation policy applies to parties of 4 or less. For cancellation of a party of 5 or more, a minimum of five days notice is required for a refund or to reschedule.