Frequently Asked Questions
What is the cancellation policy for public classes?
Due to the custom nature of our parties and classes, refunds are not issued for reservation cancellations. Should you need to reschedule your reservation and provide at least 24 hours notice, your reservation will be transferred to a studio credit that can be used only for a future paint party reservation at our Woodridge studio. Please email us at Woodridge@pinotspalette.com if you need to cancel. If you 'no-show' for a party or class that you have a spot reserved, or do not give at least 24 hours cancellation notice, you forfeit your reservation payment.
I don't have any artistic talent. Will I be able to complete the class?
Absolutely! Our artist will guide you step-by-step through the featured painting and will ensure that you stay on track to completing your masterpiece by the end of class. There are no mistakes, but Acrylic paint dries quickly, making mistakes easy to fix and perfect.
What do I need to bring to class?
We provide the canvas, easel, brushes, paints, and apron for the class. We have a bar where you can purchase cocktails and wine.
Is there reserved seating?
Of course! Please use our seating requests space while making your reservation to place the name of your group. You can also email us at Woodridge@pinotspalette.com at least 24 hours in advance M-F and let us know who you’d like to be seated with.
When do I arrive for class?
We recommend you arrive 15 minutes before class starts to allow time for you to get settled in and mingle before the painting starts.
Do you require masks?
We ask that you wear a mask when you enter the studio and when you are up walking around. You are able to take your mask of at your seat. We have complimentary masks, if you forget to bring one. We are spacing groups six feet apart.
Is there an age limit for the public classes?
Yes, we are an art entertainment studio. We do have kid’s specific classes, but the normal public classes have the following requirements: 14 to 17 years old with an adult at afternoon and evening classes. Must be 21 to purchase alcohol. Check our calendar for kids classes where the age requirement is six and up. We recommend six and up for our Open Studio Events.
Can someone come who is not painting?
No, unfortunately we do not allow observers in our public classes. All attendees must have a paid seat.
How do I sign up for a class?
It's as easy as clicking on "Find A Location" at the top of the screen, select your location, and click the "View Full Calendar" link. This will display the calendar for that location. Select which painting you would like to paint and click "Add To Cart" Follow the on-screen directions to complete the order. Contact us if you have trouble completing your order and we will walk you through the process.
Do you have sanitizing stations?
Yes, we have hand sanitizer at every table and a sinks by our bar where you can wash your hands.