Reservation Terms and Conditions

Reservations:
Reservations are required a minimum of 2 hours prior to the event. Public events have assigned seating and if you don't have a reservation, but your friends do, you may not be able to sit with them. Please take advantage of the seating request section when ordering your ticket. If you don't have a reservation, please arrive approximately 45 minutes early so we can get a space set up for you. Please note, if the event is sold out we may not be able to make room for last minute purchases.
Tickets are not sold once the class has begun.

Payment:
Since our seating is limited, we take payment at the time of reservation. We cannot guarantee we will have availability without an advanced reservation. Walk-ins arriving less then 45 minutes before the start of class may be turned away due to seating or staffing restrictions.

Cancellation:
Due to the custom nature of our events, refunds are not issued for reservation cancellations. Should you need to reschedule your reservation and provide at least 24 hours' notice (5 days' notice for reservations with 4 or more guests), your reservation will be transferred to a studio credit that can be used only for a future event reservation at our Woodmere studio within the next 60 days. Please email us at woodmereoh@pinotspalette.com if you need to cancel or reschedule. If you 'no-show' for an event that you have a spot reserved, or do not give at least 24 hours cancellation notice, you will forfeit your reservation payment. If you can’t make it and it’s less than 24 hours until your event, send a friend in your place. Let us know before the event starts and we’ll update the names on your reservation.

Event Minimum Number of Guests:
There is no event minimum for our public classes. We will be open even if only 1 person is attending.

Seating:
We have assigned seating for all of our public events held at the studio. This ensures that there will be space for your entire party to sit together. Your easel and supplies will be set up for you before you arrive for class. Let us know if you have other friends attending when you make your reservation by clicking on the "Edit Painter Details" button so we can seat you together. Pinot Perks members are eligible for priority seating.

Guests/Non-Painters:
To ensure a full and fun experience for everyone, we do not allow non-painting guests. After all, our motto is Paint. Drink. Have Fun.

Food and Drink:
We have a bar located in our studio where a wide selection of beer, wine, soda, and juices are available for purchase. Our bar menu changes regularly and is available on our website.
BYOB is not permitted under Ohio law - Please do NOT bring any open container/outside alcohol to the studio. It will be secured until the end of the event.
Alcohol may not be purchased or consumed by anyone under the age of 21.

Guests are welcome to bring small snacks to enjoy during the public event. Please refrain from food boards, catering, pizza, or anything that may need to be set up on a table by its self. We often do not have additional space during public events.
Decorations are not permitted during public events.
Gift tables will not be available.

Age Requirements
Most public events are open to ages 10+. Minors must be accompanied by a paid adult. Family classes and Little Brushes events are open to ages 6+ and a guardian must remain at the studio during the event.

By purchasing your seats, you confirm agreement with these policies.

Website Terms and Conditions of Use

1. Terms

By accessing this website (the “Site”), the person(s) accessing the Site (“You” or “Your”) is agreeing to be bound by, and responsible for compliance with, the Website Terms and Conditions of Use (the “Terms of Use”) of Pinot’s Palette Franchise LLC, its franchise studios, affiliated companies, and its authorized agents, employees and assignees (collectively, “Pinot’s Palette”) and all applicable laws and regulations, including applicable local laws. If You do not agree with any of the Terms of Use, You are prohibited from using or accessing the Site. The Materials contained in the Site are protected by applicable copyright and trademark laws.

2. Proprietary Rights

Notwithstanding anything to the contrary herein, Pinot’s Palette owns, solely and exclusively, all rights, title and interest in and to the Site, all the content (including, but not limited to, audio, photographs, illustrations, graphics, other visuals, video, copy, text, and software), code and date on the Site, including, but not limited to, any copyrights, trademark rights, patent rights, database rights and other intellectual property and proprietary rights therein (collectively, the “Materials”). Your use of the Site does not grant to You ownership of the Materials that You may access on or through the Site.

3. Use License

Permission is granted to access and view the Materials and, unless otherwise indicted in these Terms of Use, download one (1) copy of the Materials for personal, non-commercial transitory viewing only (the “License”). The License is not a transfer of title. Under the License, You may not:

Modify the Materials or copy the Materials more than one (1) time;
Use the Materials for any commercial purpose, or for any public display (commercial or non-commercial);
Attempt to decompile or reverse engineer the Materials;
Remove any copyright or other proprietary notations from the Materials; or
Transfer the Materials to any other person, or “mirror” the Materials on any other server.

The License shall automatically terminate if You violate any of the Terms of Use. The License may be terminated by Pinot’s Palette at any time. Upon termination of the License, You must destroy any downloaded or copied Materials in Your possession whether in electronic or printed format.

4. Chargeback Policy

All references to a “chargeback” refer to a reversal of a credit or debit card charge placed on the Sites and/or at the Services initiated by You. There is no reason for a chargeback to ever be filed. If You feel that Your credit or debit card was used fraudulently on the Sites or at the Services, please contact Pinot’s Palette for immediate resolution.

YOU AGREE THAT YOU WILL NOT CHARGEBACK ANY AMOUNTS CHARGED TO YOUR CREDIT OR DEBIT CARD ON THE SITES OR AT THE SERVICES. IF YOU CHARGEBACK A CREDIT OR DEBIT CARD CHARGE FOR A PAYMENT INITIATED BY YOU OR ANY AUTHORIZED USER OF THE CREDIT OR DEBIT CARD, YOU AGREE THAT PINOT’S PALETTE MAY RECOVER THE AMOUNT OF THE CHARGEBACK IN ADDITION TO FEES BY ANY MEANS DEEMED NECESSARY, INCLUDING, BUT NOT LIMITED TO, RECHARGING YOUR CREDIT OR DEBIT CARD OR HAVING THE AMOUNT RECOVERED BY A COLLECTION AGENCY.

5. Disclaimer

THE MATERIALS ON THE SITE ARE PROVIDED “AS IS”. PINOT’S PALETTE MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, AND HEREBY DISCLAIMS AND NEGATES ALL OTHER WARRANTIES OF ANY KIND, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR OTHER VIOLATION OF RIGHTS. FURTHER, PINOT’S PALETTE DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS CONCERNING THE ACCURACY, LIKELY RESULTS, OR RELIABILITY OF THE USE OF THE MATERIALS ON THE SITE OR ON ANY SITES LINKED TO THE SITE.

6. Limitations

IN NO EVENT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL PINOT’S PALETTE BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND OR CHARACTER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF DATA OR PROFIT, OR DUE TO BUSINESS INTERRUPTION) ARISING OUT OF OR RELATED TO THE USE OR INABILITY TO USE THE SITE OR THE MATERIALS ON THE SITE, EVEN IF PINOT’S PALETTE HAS BEEN NOTIFIED ORALLY OR IN WRITING OF THE POSSIBILITY OF SUCH DAMAGE.

7. Indemnification

You agree to defend, indemnify and hold Pinot’s Palette harmless from any and all claims, demands, causes of action, costs, expenses, attorney’s fees, damages or liabilities of any kind arising out of or relating, in whole or in part, to the use or inability to use the Site or the Materials on the Site, or Your breach or violation of the law or of these Terms of Use.

8. Revisions and Errata

The Materials appearing on the Site may include technical, typographical, or photographic errors. Pinot’s Palette does not warrant that any of the Materials on the Site are accurate, complete, or current. Pinot’s Palette may make changes to the Materials contained on the Site at any time without notice. Pinot’s Palette does not, however, make any commitment to update the Materials.

9. Links

Pinot’s Palette has not reviewed all of the websites linked to the Site and is not responsible for the content of any such linked websites. The inclusion of any link to a website does not imply endorsement by Pinot’s Palette of such website, and the use of any such linked web site is at Your own risk.

10. Terms of Use Modifications

Pinot’s Palette may revise the Terms of Use for the Site at any time without notice. By accessing the Site, You are agreeing to be bound by the then-current version of the Terms of Use.

11. Governing Law

Any claim relating to the Site or the Terms of Use shall be governed by the laws of the State of Texas without regard to its conflict of law provisions.