Frequently Asked Questions
What are the age requirements to attend a class?
Public classes are open to ages 13+. Minors must be accompanied by a paid adult. Family events and Little Brushes classes are open to ages 7+. The age requirements for private parties will be established by the party's organizer.
How much does it cost to attend a class?
We offer classes at a variety of price points. Regular public classes are $35 (2 hours) or $45 (3 hours). Open studio times are $15 (8"x8" canvas) or $25 (16"x20" canvas). Specialty classes, such as Project Pet, will be priced separately. Please contact us for details on private party pricing.
Can I bring my own wine?
Unfortunately BYOB is prohibited under Ohio law, so guests may not bring their own alcoholic beverages. We do have a large selection of beer and wine available for purchase at our bar.
What is the public class cancellation policy?
A full refund can occur if you cancel at least 48 hours before the class starts. You also have the option to put the reservation on hold for a later date. The reservation can be put on hold to be used for another class if the cancellation is received at least 24 hours before the class starts. Loss of payment will occur for "no shows" or a cancellation with less than 24 hours notice.
What is the private party cancellation policy?
Deposits for mobile events, corporate events or private parties are fully refundable if the event is cancelled with at least 14 days advance notice.
Do I need to make a reservation to attend a class?
Reservations are not required but are highly recommended in case the class is sold out. Public classes have assigned seating and if you don't have a reservation but your friends do, you may not be able to sit with them. If you don't have a reservation, please arrive approximately 30 minutes early so we can get a space set up for you.
Do I have to pay in advance?
Since our seating is limited, we take payment at the time of reservation. We do take walk-ins but we cannot guarantee we will have availability without an advanced reservation.
How to I register for a class?
Signing up is easy. Click on the "Event Calendar" link near the top of the page to view our calendar of upcoming classes. Select the painting you would like to paint and click "Add to Cart." Follow the on-screen directions to complete the order. You can also call or stop into the studio and we will be happy to take your reservation. If you encounter any difficulty registering for a class online, call the studio and we will be happy to help walk you though the process.
Is there assigned seating?
Yes, we have assigned seating for all of our public classes. This ensures that there will be space for your entire party to sit together. Your easel and supplies will be set up for you at your personalized spot before you arrive for class. Let us know if you have other friends attending when you make your reservation by clicking on the "Edit Painter Details" button so we can seat you together. Private Parties do not have assigned seating.
How is assigned seating determined?
There is not a bad seat in the house! However, if you have a favorite spot, simply list it in your reservation. If there are multiple requests for a certain spot, Pinot Perks members will have priority.
Can I bring someone with me to watch but not paint?
To ensure a full and fun experience for everyone, we do not allow non-painting guests. After all, our motto is Paint. Drink. Have Fun.
What time should I arrive?
We recommend you arrive approximately 30 minutes before class to beat the rush at the bar, get settled in and socialize with your friends before the class begins. Guests arriving more than 15 minutes after the start of a class may be unable to join the class.
When is the next month's calendar posted?
We post the next month's calendar between the 10th and 15th of the month. If you'd like to receive an email when our new calendar is posted, be sure to sign up for our newsletter. You can sign up for the newsletter by scrolling to the bottom of the page and clicking the yellow "Sign Up Now" button.
What should I wear to class?
Wear whatever you're most comfortable in. Dress casual or dress up. We will provide you with an apron but accidents happen and acrylic paint does not wash out of clothing. We have had some success getting the paint out of clothing as long as you let us know right away.
What do I need to bring to class?
All you need to bring is a smile. We provide the canvas, easel, brushes, paints, and apron for the class. We also provide a selection of wines, beer, soft drinks and other non-alcoholic beverages for purchase. Feel free to bring your own snacks.
Where is the studio located and where do I park?
We are located in the Eton Chagrin Boulevard Shopping Center in Woodmere. Eton is located on the north side of Chagrin Blvd, less than one mile east of I-271. We are located in the indoor mall portion of Eton. There are three entrances to the mall - between Barnes & Nobel and B-Spot, between Pacific East and Stone Oven Bakery and next to Mitchell's Fish Market. Surface parking lots are available throughout the shopping center and next door by Trader Joe's. An underground parking garage is available evenings during the week and all day during the weekend. All parking lots are well lit and patrolled by security.
What is your winter weather cancellation policy?
If weather causes us to cancel class, you will receive a class credit for a future date of your choice. You also may request a refund via email up to 24 hours past the date of the class. No refunds will occur if your request is not received via email 24 hours after the scheduled class. If our studio is open and you choose to not come to class due to inclement weather in your area, you will receive a class credit for a future class good for 60 days. You must request the credit via email at least 4 hours prior to the start of class. There are no exceptions to this policy.
Can I arrive late?
Guests arriving more than 15 minutes after the start time of a class may be unable to join the class and will be ineligible for a refund or class credit. As our Artists need to assist all guests, Artists may or not may not be able to assist late arriving guests in getting caught up.