Frequently Asked Questions
COVID-19 Safety Information
For your safety and comfort, class sizes are being limited to allow for physical spacing between groups. If you purchase multiple seats in your reservation or request to sit with someone in the seating requests, you will be seated together and your group will be distanced from other unrelated guests. Due to the limited seating, all guests must have a reservation to enter the studio. In accordance with CDC guidance, face masks are recommended for all guests and required for non-vaccinated guests. If you are experiencing symptoms of COVID-19, do not come to the studio. Call the studio at 216.755.4775 to arrange for your reservation to be placed on hold for a future event.
How to I register for a class?
Signing up is easy. Click on the "Event Calendar" link near the top of the page to view our calendar of upcoming classes. Select the painting event you would like to attend and click "Register." Follow the on-screen directions to complete the order. You can also call or stop into the studio and we will be happy to take your reservation. If you encounter any difficulty registering for a class online, call the studio and we will be happy to help walk you though the process.
Do I need to make a reservation to attend a class?
Reservations are highly recommended in case the class is sold out. Seating availability cannot be guaranteed without a paid reservation. Public classes have assigned seating and if you don't have a reservation but your friends do, you may not be able to sit with them. If you don't have a reservation, please arrive approximately 30 minutes early so we can get a space set up for you. For mobile events held at a partner venue, advanced reservations are required due to limited capacity.
Where is the studio located and where do I park?
We are located in the Eton Chagrin Boulevard Shopping Center in Woodmere. Eton is located on the north side of Chagrin Blvd, less than one mile east of I-271. We are located in the indoor mall portion of Eton. There are three entrances to the mall - between Barnes & Nobel and B-Spot, between Pacific East and Stone Oven Bakery and next to Mitchell's Fish Market. Surface parking lots are available throughout the shopping center and next door by Trader Joe's.
Can I bring my own wine?
We have a large selection of reasonably priced beer, wine, and cocktails available for purchase at our bar. Unfortunately BYOB is not permitted under Ohio law, so guests may not bring their own alcoholic beverages into the studio.
What is the class cancellation policy?
Due to the custom nature of our events, refunds are not issued for reservation cancellations. Should you need to reschedule your reservation and provide at least 24 hours notice (5 days notice for reservations with 4 or more guests), your reservation will be transferred to a studio credit that can be used for a future event reservation at our Woodmere studio within the next 60 days. Please email us at firstname.lastname@example.org if you need to reschedule. If you 'no-show' for an event that you have a spot reserved, or do not give at least 24 hours notice, you will forfeit your reservation payment. If you can’t make it and it’s less than 24 hours until your event, send a friend in your place! Let us know before the class starts and we'll update the names on your reservation. By purchasing your seats, you confirm agreement with this policy.
Do I have to pay in advance?
Since our seating is limited, we take payment at the time of reservation. We do take walk-ins but we cannot guarantee we will have availability without an advanced reservation. For mobile events held at a partner venue, we are unable to accept cash at the venue and encourage guests to register in advance via the website.
What are the age requirements to attend a class?
Most of our public classes are recommended for painters ages 12+. Minors must be accompanied by a paid adult. Family events and Little Brushes classes are open to ages 6+ and minors must have a guardian present in the studio. The age requirements for private parties will be established by the party's organizer. For mobile events held at a partner venue, please consult the event's information page for details on the venue's policies.
Can a discount or gift card be applied to a previously made reservation?
Unfortunately we are unable to apply discounts or gift cards towards existing reservations. Please apply your discount or gift card code on the website during the checkout process prior to completing checkout. To apply a discount or gift card code to you order, add an event to your card and in the box labeled "Have a gift certificate, credit or discount?" enter you code and press the Apply button.
Is there assigned seating?
We have assigned seating for all of our public classes held at the studio. This ensures that there will be space for your entire party to sit together. Your easel and supplies will be set up for you at your personalized spot before you arrive for class. Let us know if you have other friends attending when you make your reservation by clicking on the "Edit Painter Details" button so we can seat you together. Private Parties do not have assigned seating. Mobile events at our partners venues do not have assigned seating and seating is first come, first serve.
How is assigned seating determined?
There is not a bad seat in the house! However, if you have a favorite spot, simply list it in your reservation. If there are multiple requests for a certain spot, Pinot Perks members will have priority.
What time should I arrive?
We recommend you arrive approximately 15-20 minutes before class to beat the rush at the bar, get settled in and socialize with your friends before the class begins. Guests arriving more than 15 minutes after the start of a class may be unable to join the class.
Can I arrive late?
Guests arriving more than 15 minutes after the start time of a class may be unable to join the class and will be ineligible for a refund or class credit. As our Artists need to assist all guests, Artists may or not may not be able to assist late arriving guests in getting caught up.
What do I need to bring to class?
All you need to bring is a smile. We provide the canvas, easel, brushes, paints, and apron for the class. We also provide a selection of wines, beer, soft drinks and other non-alcoholic beverages for purchase. Feel free to bring your own snacks.
Can I bring food or snacks?
Absolutely! You are welcome to bring food and snacks to enjoy during your event. We have paper plates and plastic cutlery available at the studio for guests to use. For mobile events held at a partner venue, please consult the event's information page for details on the venue's policies.
What should I wear to class?
Wear whatever you're most comfortable in. Dress casual or dress up. We will provide you with an apron but accidents happen and acrylic paint does not wash out of clothing. We have had some success getting the paint out of clothing as long as you let us know right away.
Can I bring someone with me to watch but not paint?
To ensure a full and fun experience for everyone, we do not allow non-painting guests. After all, our motto is Paint. Drink. Have Fun.
What is your winter weather cancellation policy?
If weather causes us to cancel class, you will receive a class credit for a future date of your choice. You also may request a refund via email up to 24 hours past the date of the class. No refunds will occur if your request is not received via email 24 hours after the scheduled class. If our studio is open and you choose to not come to class due to inclement weather in your area, you will receive a class credit for a future class good for 60 days. You must request the credit via email at least 4 hours prior to the start of class. There are no exceptions to this policy.
What is the private party cancellation policy?
A minimum of 21 days advanced notice is required in order to cancel or reschedule your party and receive a refund of your deposit. If the party is cancelled with less than the required advance notice, the deposit may be forfeited. A deposit placed less than 21 days before the party date will not be eligible for either a refund or reschedule. Individual guest cancellations will follow the same policy as our public classes.
What if a minimum number of guests don't register for a public event?
If a public event does not meet a minimum number of required painters, the event may be cancelled and you will be notified via email at least 24 hours in advance. We will issue you a studio credit for the full value of your reservation valid for one year.