Frequently Asked Questions
If I order a virtual take home art kit, when are they available for pickup?
Our take home art kits are available for curbside pickup Wed-Fri from 4-6 pm. We will reach out after purchase with pickup details. Please allow at least one business day after purchase for us to reach out.
How do I sign up for a class?
Reserving a class with us is easy! Just click on the photo from the calendar online, be sure to enter how many seats you want, click add to cart and you're off an on your way! It will walk you through the reservation process.
How much do your classes cost?
Our classes vary- our virtual classes are $35 that include all art supplies needed, while our Patio Events are typically $37 each. Some classes may be more, or less, you can check the events page to see (for example, when we paint on a wood palette its a bit more).
How do I get to sit next to my friends?
When you make your reservation, there's a box that will ask who you want to sit next to. Be sure to put your friend's names on there so you can all sit together.
What if I need to cancel my reservation?
**Cancellation Policy: While we regret to lose the opportunity to paint with you, our Pinot's Palette cancellation policy is as follows: All sales are final and we do not offer refunds, but do offer the opportunity to come back and paint with us again at a later date with a credit. Class credits may be obtained by contacting our studio at least 48 hours in advance. Your seats are transferrable but you must contact us at least 3 hours in advance of your event to change the name(s) of any attendees. No Shows result in NO class credit. The reservation can be put on hold or transferred to another class if notification is received at least 24 hours before class start time. Loss of payment will occur if no notification of cancellation occurs (no show) or if notification occurs less than 24 hours prior to class start time.
Is there an age requirement at the Tustin studio?
Right now, our live events are held on our patio and ages 13+ are welcome with an adult. Our family days are ages 5+ with parents. Ages 18 and up are welcome any time.
Do you allow us to bring our own alcohol?
Unfortunately, no. Since we are not a restaurant, California laws require that we serve our own alcohol and do not allow BYOB.
When do you post your upcoming calendar?
We post our next month's calendar around the 15th of the previous month. You can sign up for our newsletter to receive an email alert (and a monthly discount code)!
Can Kids Paint? Do you do kids parties?
To Paint on the Patio with us, ages 13+ are welcome with an adult. For our family days, ages 5+ are welcome with an adult.
Do I need any art experience?
No art experience necessary! Our classes are intended for everyone to enjoy. Our artists will guide you step-by-step and will make sure you complete your masterpiece by the end of the class.
Where are you located?
We are located in the District shopping center, off Jamboree and Barranca. We're located in the middle of the shopping center, near the AMC movie theater.
When should we arrive?
We suggest arriving 15 minutes before class time, so you have time to find parking, check in, get a drink and get settled before we begin promptly at class time.
Is a reservation required?
At this time, yes. Our classes are very limited in size with Covid precautions, and we do tend to sell out.
Is there reserved seating?
Yes. We have your easel set up for you at your spot before you arrive for class. If you have friends attending the class that you’d like to sit by, you can let us know when you book the class or you can send us an email. Pinot Perks members have priority seating, sign up for lots of perks!