Frequently Asked Questions
How do I sign up for a class?
Reserving a class with us is easy! Just click on the photo from the calendar online, be sure to enter how many seats you want, click add to cart and you're off an on your way! It will walk you through the reservation process.
How much do your classes cost?
Our classes depending on if its a weekday vs a weekend or if its a regular canvas painting class vs a speciality class. You'll find the price noted on each class when you sign up on our events page.
How do I get to sit next to my friends?
When you make your reservation, there's a box that will ask who you want to sit next to. Be sure to put your friend's names on there so you can all sit together.
Is there an age requirement at the Tustin studio?
All guests are required to be at least 16 years old, unless noted as a "Family Day" on our calendar's event page. If any guests are under 18, we do require an adult reservation to be seated with any minors.
What are your current precautions during Covid-19?
We take the safety of our guests and staff seriously. We have always cleaned and will continue to rigorously clean the studio after every single class. We will have antibacterial soap at the sinks for hand washing, and hand sanitizer throughout the studio. As of June 2021, our limitations were lifted in Orange County as a restaurant, but we still do not allow full capacity. We used to seat 72 people and now max out at 55. With CA's new mandate, masks are required in doors until Jan 15th, 2022 unless actively eating or drinking. Everyone will enter and participate at their own risk, and all precautions are taken. Should a city/county/state mandate become in place, we will follow that and may need to change policies at that time.
What if I need to cancel my reservation?
Cancellation and Rescheduling Policy: While we regret to lose the opportunity to paint with you, our Pinot’s Palette cancellation policy is as follows for our live events: While we do not offer refunds for our live events under any circumstances, you have the option to put the reservation on hold for a later date or transfer the reservation to another class of equal value at the Tustin studio (or pay the difference between events), or use the credit toward our take home painting kits or any products listed in our shop tab if you give notice within 6 hours of the class time. If you choose to take a hold credit, your reservation can be put on hold with a class credit or transferred to another class if notification is received at least 6 hours before class start time. Hold credits are valid for one year at the Tustin studio to public events. All sales are final and all reservations are non-refundable, regardless of the situation, including if circumstances beyond our control should happen (i.e. government mandated closures.) Please note: in the case of closures outside of our control, we may have to change to an outdoor event, a virtual or a postponed class. All sales are final. By completing the checkout reservation process, you agree to all terms and conditions.
Do you allow us to bring our own alcohol?
Unfortunately, no. California laws require that we serve our own alcohol and do not allow BYOB
When do you post your upcoming calendar?
We try to post our calendar at least a month out and you can find our events listed at www.pinotspalette.com/tustin/events
Can Kids Paint? Do you do kids parties?
We have Family Days at our studio that are ages 7 and up, look for the notation on our calendar. All other classes at our studio are ages 16 and up with an adult reservation. You can also reach out and ask about kid's birthday parties at firstname.lastname@example.org
Do I need any art experience?
No art experience necessary! Our classes are intended for everyone to enjoy. Our artists will guide you step-by-step and will make sure you complete your masterpiece by the end of the class.
Where are you located?
We are located in the District shopping center, off Jamboree and Barranca. We're located in the middle of the shopping center, near the AMC movie theater.
When should we arrive?
We suggest arriving 15 minutes before class time, so you have time to find parking, check in, get a drink and get settled before we begin promptly at class time.
Is a reservation required?
At this time, yes. Our classes are limited in size with Covid precautions, and we do tend to sell out.
Is there reserved seating?
Yes. We have your easel set up for you at your spot before you arrive for class. If you have friends attending the class that you’d like to sit by, you can let us know when you book the class or you can send us an email. Pinot Perks members have priority seating, sign up for lots of perks!
If I order a virtual take home art kit, when are they available for pickup?
Our take home art kits are available for pickup any time we have a public class. We will reach out after purchase with pickup details. Please allow at least one business day after purchase for us to reach out.
How do I book a Private Party?
You can reach out about our private events here: https://www.pinotspalette.com/tustin/party-request?reference=privateevents_cta and we will get back to you within one business day.
What if we need to cancel our private party? Are deposits refundable?
Deposits for private events are refundable if cancelled with more than 14 days notice of your event. You can change the event date to the same month or change to a virtual party and move your deposit, but if an event is cancelled completely with less than 14 days notice, the deposit is forfeited. Rescheduling of parties requires 14 days notice as well.