Frequently Asked Questions
Q) Do I have to be fully vaccinated?
Yes, it's required bylaws. Please present us your proof of vaccination along with valid identification at entrance. Failing to comply with the requirements can result in losing your seats. Refund isn't applicable for such circumstance. We appreciate for your understanding.
Q) I don’t have any artistic talent? Will I be able to complete the painting?
Absolutely! Our artist will guide you step-by-step through the featured painting and will ensure that you stay on track to completing your masterpiece by the end of class. Nearly everyone is surprised at their inner Picasso! There are no mistakes, but Acrylic paint does dry quickly so we love to help you to adjust and perfect your work.
Q) How do I sign up for a class?
Signing up is easy. Click the "Classes" link on the side of the page to view our calendar of paintings. Select which painting you would like to paint and click "Add Painting to Cart." Follow the on-screen directions to complete the order. Contact us if you have trouble completing your order and we will walk you through the process.
Q) When do I need to arrive for class?
We recommend you arrive 30 minutes before class starts to allow time for you to get settled in and mingle before the painting starts.
Q) Where the heck are you?
We are at 2866 Dundas Street West at the corners of Dundas West and Keele Streets. We are in the retail/ground level of the historic Campbell Loft Apartments in the up-and-coming Junction area of the City
Q) Can I bring wine? May I bring food?
We are not permitted for BYOB. Wine and Beer is available for sale by the bottle or glass at some of the most reasonable prices in the area. Other beverages such as coffee or tea are available for purchase as well. Bottled water is always free. Unfortunately, our permitting does not allow you to bring your own alcohol (BYOB). We do expect all painters to be responsible with alcohol on and off the premises. You are encouraged to bring food for you and your guests to eat. We will provide refrigerator and countertop space. With advance notice, we can also arrange for catered food to be made available to you through one of our local partners
Q) What days are classes held?
Public classes are almost always held on Monday, Wednesday, Thursday, Friday, Saturday and Sunday evenings. We also occasionally have public classes on other nights during the week & on Saturday & Sunday afternoons – view our class calendar to find out more! Private Parties are available any time!
Q) What should I wear to the class?
No dress code here...dress casual or dress up. We will provide you with an apron but painters have been known to get involved in their work of art.
Q) What does a class cost?
Two-hour classes generally cost $40.00 per painter while three-hour classes cost $45.00 per painter. HST not included. The class-length time is annotated in the calendar. Family Day classes are usually $35.00 and you can share a canvas with your child. Private Events have the same per-person pricing as the Public Events, but room fees may apply for smaller groups.
Q) Does the paint stain?
Yes! It's paint after all and it's job is permanence...we will, however, do everything in our power to remove any wayward paint, but we cannot be held responsible for its insolent nature. Artists can only manage paint, not control it, for it is tempermental
Q) Is there reserved seating?
Yes, we have your easel set up for you at your spot before you arrive for class. If you have friends attending the class that you’d like to sit by, you can let us know when you book the class or you can send us an email (just make sure to give us at least 24 hours notice). We operate a bit like the theatre. While reservations are not required, they are HIGHLY recommended so you are guaranteed a seat ready for you. Also like the theatre, we rely on reservations being used, so we have a strict cancellation policy in place. (See Cancellation Policy FAQ for Detail)
Q) Is there an age limit for the normal public classes?
We do have children's classes/private parties available, but the normal public classes have the following requirements: 13 to 17 years old at discretion of their guardian. 18 years old and up at their own discretion. Nineteen years old is the minimum drinking age and we will ID
Q) What do I need to bring to the class?
We provide the canvas, easel, brushes, paints, and apron for the class. All you need to bring are any appetizers you might want during the class. Wine is available for purchase by the bottle or glass and we sell beer as well, all at a reasonable price!
Q) When does the next calendar get posted?
We try to post the next month's calendar around the 15th of the month. If you'd like to receive an email each month when our new calendar is posted, be sure to add yourself to our email list on the Toronto main page.
Q) What is the cancellation policy?
Pinot's Palette cancellation policy is as follows: A full refund can occur if notification of cancellation occurs at least 72 hours before class start. You can also have the option to put the reservation on hold for a later date or transfer the reservation to another class. The reservation can be put on hold or transferred to another class if notification is received at least 48 hours before class start. Loss of payment will occur if no notification of cancellation occurs or if notification occurs less than 24 hours prior to class start.
Q) Do you have any food available at the Studio?
We have partnered with some great catering options which offer Free Delivery and Discounts. Please visit our Blog to view the menus: https://www.pinotspalette.com/toronto/blog/wine-entertaining/dominos-pizza-menu. https://www.pinotspalette.com/toronto/blog/wine-entertaining/maiz