Frequently Asked Questions
What safety measures are in place at the studio?
The entire staff is vaccinated and are masked when moving around the studio with our customers. We sterilize all surfaces between each class (tables, stools, coat racks & cubbies, counters, bathrooms, brushes, etc.). We sanitize our aprons after every use and offer plastic ones if guests prefer. We use temperature stickers in our dishwasher that lets us know the temperature reached 160 degrees or hotter to ensure any possible virus traces are eradicated. To remain in compliance with Illinois mandates, customers will need to wear mask to enter the studio and when you are up walking around. We have complimentary masks available if you need one. Hand sanitizer is available throughout the studio for your use.
How do I sign up for a class?
It's as easy as clicking on "Find A Location" at the top of the screen, select your location, and click the "View Full Calendar" link. This will display the calendar for that location. Select which painting you would like to paint and click "Add To Cart" Follow the on-screen directions to complete the order. Contact us if you have trouble completing your order and we will walk you through the process.
What do I need to bring to class?
We provide the canvas, easel, brushes, paints, and apron for the class. We have a bar where you can purchase beer and wine. You are welcome to bring your own appetizers. There will be bar snacks available to purchase.
Is there an age limit for the public classes?
Yes, we are an art entertainment studio. We do have kid’s specific classes, but the normal public classes are geared towards eight and up. Must be 21 to purchase alcohol. Check our calendar for kids classes where the age requirement is six and up. We recommend six and up for our Open Studio Events. Please call the studio to discuss younger aged children.
What is the cancellation policy for public classes?
Pinot's Palette cancellation policy is as follows: A full refund can occur if notification of cancellation occurs at least 3 hours before class start. You can also have the option to put the reservation on hold for a later date or transfer the reservation to another class. The reservation can be put on hold or transferred to another class if notification is received at least 3 hours before class start. Loss of payment will occur if no notification of cancellation occurs or if notification occurs less than 3 hours prior to class start.
I don't have any artistic talent. Will I be able to complete the class?
Absolutely! Our artist will guide you step-by-step through the featured painting and will ensure that you stay on track to completing your masterpiece by the end of class. There are no mistakes, but Acrylic paint dries quickly, making mistakes easy to fix and perfect.
Can someone come who is not painting?
No, unfortunately we do not allow observers in our public classes. All attendees must have a paid seat.
When do I arrive for class?
We recommend you arrive 30 minutes before class starts to allow time for you to get settled in and mingle before the painting starts.
Is there reserved seating?
Of course! Please use our seating requests space while making your reservation to place the name of your group. You can also email us at email@example.com at least 24 hours in advance M-F and let us know who you’d like to be seated with.