Frequently Asked Questions
Where can I get paint kits for the virtual events?
We have paint kits now! Check out our event calendar and choose the events that include paint kits. We also have some in our Shop. Full size kits can be picked up at Grand Leader Deli - 600 San Mateo Ave, San Bruno. We also have 8x10" canvas kits that we will ship to you! Check out the Shop link! https://www.pinotspalette.com/san-bruno/shop-item/26788
Do you ship paint kits?
Yes! We now ship small kits with 8x10" canvas. Check out our Shop or copy and paste this link - https://www.pinotspalette.com/san-bruno/shop-item/26788
When is the San Bruno studio going to be open again?
We are following the news and recommendations from the San Mateo County Health department in regards to COVID-19. The safety of our guests is our first priority.
What is paint and sip?
Paint and sip events combine social drinking with painting. Our paint and sip studio offers beer, wine, and other non-alcoholic beverages. Everyone gets a canvas and follows an artist’s instructions to recreate the featured painting on their own canvas. Paint and sip is not a serious art course – it’s about socializing and having fun.
Do I need to know anything about art?
Not at all. Our artists provide easy, step-by-step instructions to help everyone produce a great finished product.
This is my first time. What should I expect?
Expect a relaxed, fun atmosphere – there’s no pressure to be Van Gogh! We provide everything, including aprons to protect your clothes and a paint-free space for your purse or coat.
What does the cost include?
The cost includes all the art supplies you’ll need and 2-3 hours of painting instruction from an artist.
How do I register a group?
On the event page, select the number of people you want to add in the box next to the Register button. If you want to host a private paint and sip party, get in touch with us at 650.392.8014 or firstname.lastname@example.org.
What are your studio open hours?
Our studio is only open during scheduled events.
Is there an age requirement?
Public studio events are 21+.
Can I show up early?
Please do! Most guests arrive 15-20 minutes early to get settled and start on their first drink.
Can I show up late?
Painting starts promptly, so you’ll have to catch up on your own if you arrive late.
How do I use my discount code or my gift certificate?
When you register for an event, there’s a place to add discount codes and gift certificates right above the Proceed to Checkout button.
Can we bring our own drinks?
Unfortunately, our alcohol license does not permit outside beverages to be brought into the studio.
Can we bring food?
Absolutely. We recommend finger foods, just to make it easy. We will also have snacks available for purchase,
What is your cancellation policy?
ALL SALES ARE FINAL. - Due to the custom nature of ALL of our classes, NO REFUNDS will be issued for reservations! However, if you cancel with at least 48 hours’ notice (2 business days’ notice is required for cancellation of private event reservations) your payment will be turned into a store credit that can ONLY be used for a future class within 30 days. Please email us (email@example.com) to cancel. If you no-show for a class that you have a spot reserved, or don't give at least 48 hours’ notice (2 business days’ notice for private events), you forfeit your reservation payment. By completing the check-out process you agree to this policy. Seats are transferable, but you need to notify us at least 3 hours prior to a class with the name change. CLASS MINIMUM: If a public class does not meet the minimum of 10 painters, you may be notified and we will fully refund or reschedule your class.
Where do we send our Project Pet photos?
Please email your photo in .jpg format to firstname.lastname@example.org.
Can I pay in cash?
When you purchase items in-studio, like frames or wine glasses, you can pay with cash. You can’t pay for paint and sip events with cash, because advance registration is required.
Is it possible to register without paying in advance?
Unfortunately, payment is required at the time of registration to guarantee a seat. We cannot take reservations without payment.
Do I have to paint the exact painting displayed for my event?
Not at all. Most people paint the featured painting. If you want to paint something entirely different, go for it! We just want you to have fun.
Can I bring my baby?
Our alcohol license does not allow us to permit anyone under 21 into the studio.
Can I come and watch, but not paint?
Everyone in the studio during the event must pay the full seat price.
Can I just come in and paint whenever?
No, our studio is only open during scheduled events.
What is Open Studio?
At Open Studio events, you get all the supplies needed to paint, but there is no featured painting. You can choose an image from our painting library, or paint whatever you want. There’s no formal instruction, but artists are on hand to help.
What happens if a class is canceled due to bad weather?
Although this is unlikely in the SF Bay Area, in the off chance that we have to cancel due to bad weather, you’ll receive a class credit for any canceled classes, redeemable at the same studio.
What is Date Night painting?
You and your date will paint separate canvases; when placed together, your canvases will match up to create one picture.
Do you have space for food?
Yes, but space is limited. Refrigeration and outlets are not available.
Can I have a discount?
The best way to get discounts is to sign up for the Pinot Perks rewards program. You’ll receive occasional discounts by email, and you can earn free paint and sip events! Sign up at https://www.pinotspalette.com/pinot-perks
How much advanced notice do you need to book my private party?
Preferably, we need at least 14 days in advance to book your party with us, but you can always check in with us for availability.