Frequently Asked Questions
Can I bring Outside drinks to class?
We are Not a BYOB per our liquor license with Pleasant Prairie, We have a bar with drinks for purchase, wine, beer mixed drinks, seltzers, wine coolers, soda, coffee, tea
Minimum in Class
We will cancel class by Noon on the day of class if there isn't more than 3 in the class, we will put your reservation on hold for another class. Please reserve early
What should I wear?
No dress code here...dress casual or dress up. We will provide you with an apron but painters have been known to get involved in their work of art.
What should I bring to class?
We provide the canvas, easel, brushes, paints, and apron for the class. We have a bar where you can purchase beer, wine& soft drinks. You are welcome to bring your own munchies. There will be bar snacks available to purchase.
What is the cancellation policy?
Pinot's Palette cancellation policy is as follows: A full refund can occur if notification of cancellation occurs at least 48 hours before class start. You can also have the option to put the reservation on hold for a later date or transfer the reservation to another class. The reservation can be put on hold or transferred to another class if notification is received at least 24 hours before class start. Loss of payment will occur if no notification of cancellation occurs or if notification occurs less than 24 hours prior to class start. This cancellation policy applies to parties of two or less. For cancellation of a party of three or more, a minimum of one week's notice is required for a refund or to reschedule.
Is there reserved seating?
Yes, we have your easel set up for you at your spot before you arrive for class. If you have friends attending the class that you’d like to sit by, you can let us know when you book the class or you can send us an email (…just make sure to give us at least 24 hours notice).
How do I sign up for Pinot Perks?
Get Free Perks Here: https://www.pinotspalette.com/pinot-perks
How do I sign up for classes?
Signing up is easy. Click the "Classes" link on the side of the page to view our calendar of paintings. Select which painting you would like to paint and click "Add Painting to Cart." Follow the on-screen directions to complete the order. Contact us if you have trouble completing your order and we will walk you through the process.
Can I show up early?
Please do! Most guests arrive 15-20 minutes early to get settled and start on their first drink.
What is the inclement weather policy?
We take the safety of our guests and staff seriously. We will monitor the local weather stations as well as local road updates. If we cancel any class, your seat will be put on hold to use for another class!.
Do you have Sunday classes?
Sundays are reserved for private parties of 10 or more and Project Pet Classes
What is the minimum age for a painter?
Under 18 should be accompanied by an adult.