Frequently Asked Questions
What is Pinot's Palette?
Pinot's Palette is Louisville's premiere paint and sip destination. We have an upscale studio with 2 rooms that can accommodate public classes and private events at the same time. You come to us for an entertaining evening where you create a painted masterpiece and memories with friends, family, and co-workers. Pinot's Palette is truly the place to Paint. Drink. Have Fun.
I don't have artistic talent. Will I be able to complete the painting?
Absolutely! Our professional local artist will guide you step-by-step through the featured painting and will ensure that you stay on track to completing your masterpiece by the end of class. There are no mistakes, but Acrylic paint dries quickly, making mistakes easy to fix and look like happy accidents.
How do I register for a class?
Signing up is easy. Click on "Event Calendar" at the top of the page to view our calendar of paintings. Select which painting you would like to paint, enter the quantity of seats, then click "Add To Cart". Follow the on-screen directions to complete your order. Contact the studio if you have trouble completing your reservation and we will walk you through the process or you may reserve your seats over the phone.
What days are classes held?
Classes are always held on Thursday, Friday, Saturday, and Sunday evenings. We also occasionally have classes on other nights during the week and on Saturday and Sunday afternoons. View our event calendar to find out more!
What is the cost of class?
We offer 2 hour classes for $35 per painter and 3 hour classes for $45 per painter. Please note, you must purchase a seat to the class and participate in the painting to be allowed in the studio during our adult classes which are 21 and over.
When do I need to arrive for class?
Doors open 45 minutes before class starts. We recommend you arrive at least 30 minutes before class time to allow yourself to get settled in and mingle before the painting begins.
Is there reserved seating?
Yes, we have your easel and all painting supplies set up for you at your seat before you arrive for class. If you have friends attending class that you would like to sit by, you can let us know when you make your reservation online in the special request box before checkout or you can send us an email. Please make sure to give us at least 24 hours notice.
What should I wear to class?
There is no dress code. Dress casual or dress up but dress comfortable and dress to have a good time. We will provide you with an apron and a place to store your personal belongings but painters have been known to get involved in their work of art...
What do I need to bring to class?
We provide the canvas, easel, brushes, paint, and apron to protect your clothes. All you need to bring is any food you might want during class. We provide tables for food, plates, napkins, and utensils. We have a bar to purchase wine, beer, bourbon, non-alcoholic beverages, and provide complimentary bottled water with flavor packets. Please do not bring in any outside beverages of any kind.
What is the cancellation/reschedule policy?
A reservation may only be cancelled for a full refund with at least 48 hours notice before class start time. A hold credit to be used at a later date may be issued with at least 24 hours notice before class start time. You may also choose to reschedule your reservation to another class on our current calendar with the required 24 or 48 hour notice. Refunds, hold credits, and reschedules will not be issued with any same day cancellations, no-shows or day after cancellations. Refunds and hold credits will not be issued to any painter with an invalid ID at time of check-in. If you are hosting a private event in-studio, please see our Private Event Terms & Conditions for the cancellation policy.
Is alcohol included in the class price?
No, the Department of Alcohol Beverage Control mandates the separate sale of alcohol. The class price includes all of your art supplies, professional instruction, and the experience of our fun and entertaining atmosphere.
What is your food and beverage policy?
It is illegal to BYOB in the state of Kentucky but you can BYOFood. We are a 21 and over wine bar so all beverages must be purchased in our studio including non-alcoholic. Outside beverages of any kind are strictly prohibited and you will be asked to finish them or throw them out at the door before entry. Due to our bar license, everyone must be 21 and older for our adult classes when the bar is open. You must show proof of valid ID regardless of your age at time of check-in. As stated in the cancellation policy, refunds and hold credits will not be issued for invalid IDs. We do have catering options available as well.
Do you offer under 21 classes?
Yes! We offer 2 and 3 hour All Ages classes and 2 hour Mommy & Me classes. The 2 hour All Ages classes are $25 per painter and the 3 hour classes are $30 per painter. Our Mommy & Me classes are 2 hours and are one price of $25 for both parent and child to each paint on their own 10x10 canvas. Only 1 seat reservation is required for Mommy & Me registration. No alcohol will be served during our under 21 classes.
When does the next event calendar get posted?
We try to post the next month's calendar around the second week of the month. If you'd like to receive an email each month when our new calendar is released, be sure to join our newsletter.
Do you host fundraisers?
Yes, we take pride in helping the community. If you are interested in learning more about our Painting It Forward events and donations, please contact the studio and ask to speak to our Donations Coordinator.
Is Pinot's Palette - St. Matthews locally owned?
Yes. Pinot's Palette is a national franchise however, each location is locally owned and operated.
What is the cancellation/reschedule policy for inclement weather?
If we are still holding class as usual, our normal cancellation policy still applies. However, if the weather makes it impossible or uncomfortable for you to drive to our studio the day of your reservation, please notify us via email or phone at least 4 hours prior to class start time and we will transfer your reservation to a future class on our current calendar. If you wish to not choose a future class, you will receive a class hold credit for 1/2 the amount of the seat purchase price to be used at a later date. Failure to let us know 4 hours prior to class start time will result in the loss of payment. Most extreme conditions - If winter weather causes us to cancel class, we will post it on our Facebook page and on the website event calendar. You will be notified by email as well. You will have the option to receive a class hold credit or have your reservation transferred to a future class on our current calendar. Refunds will not be issued either way. If you are hosting a private event in-studio or offsite, please see our Private Event Terms & Conditions for the inclement weather cancellation policy.