Frequently Asked Questions
What is Pinot's Palette?
Pinot's Palette is Louisville's premiere paint and sip destination, and the only paint and sip in town with a full bar. You will enjoy an upscale studio with 2 rooms that can accommodate public classes and private events at the same time. You come to us for an entertaining evening where you create a painted masterpiece and memories with friends, family, and co-workers. Pinot's Palette is truly the place to Paint. Drink. Have Fun.
I don't have artistic talent. Will I be able to complete the painting?
Absolutely! Our professional local artist will guide you step-by-step through the featured painting and will ensure that you stay on track to completing your masterpiece by the end of class. There are no mistakes, but Acrylic paint dries quickly, making mistakes easy to fix and look like happy accidents.
What days are classes held?
Classes are always held on Thursday, Friday, Saturday, and Sunday. Occasionally, there are classes on other nights during the week. View our event calendar to find out more!
What is the cost of class?
You can enjoy our classes starting at just $35 per painter. Please note, you must purchase a seat to the class and participate in the painting to be allowed in the studio during our adult classes which are 21 and over.
Is alcohol included in the class price?
No, the Department of Alcohol Beverage Control mandates the separate sale of alcohol. The class price includes all of your art supplies, professional instruction, and the experience of our fun and entertaining atmosphere.
Do I need a reservation?
Yes, advanced reservations are required. All guests must be registered for class prior to arrival to guarantee your reservation and special seating requests. Payment is due at the time of the reservation to guarantee your seat.
Is there reserved seating?
Yes, your easel and all painting supplies are set up for you at your seat before you arrive for class. If you have friends attending class that you would like to sit by, you can let us know when you make your reservation online in the special request box before checkout or you can send us an email. Please make sure to let us know before your scheduled class.
How do I register for a class?
Signing up is easy! Click on "Event Calendar" at the top of the page to view our calendar of paintings. Select which painting you would like to paint, enter the quantity of seats, then click "Add To Cart". Follow the on-screen directions to complete your order. Contact the studio if you have trouble completing your reservation and we will walk you through the process or you may reserve your seats over the phone.
What is your food and beverage policy?
It is illegal to BYOB in the state of Kentucky, but you can BYOFood. We are a 21 and over bar, so all beverages must be purchased in our studio, including non-alcoholic. Outside beverages of any kind are strictly prohibited and you will be asked to finish them or throw them out at the door before entry. Due to our bar license, everyone must be 21 and older for our adult classes when the bar is open. You must show proof of valid ID regardless of your age at time of check-in. As stated in the cancellation policy, refunds and hold credits will not be issued for invalid IDs. We do have catering options available as well.
When do I need to arrive for class?
Doors open 45 minutes before class starts. We recommend you arrive at least 30 minutes before class time to allow yourself to get settled in and mingle before the painting begins. Please allow yourself up to an additional 30 minutes after the painting session is scheduled to end, if planning a ride home or have made other plans after class. LATE ARRIVALS: Class starts promptly at the designated scheduled time. Arrivals more than 15 minutes after the painting session has started are welcome to paint, but will need to catch up on their own. Depending on the number of reservations in class, there may be a Floor Artist to assist you.
What should I wear to class?
There is no dress code. Dress casual or dress up, but dress comfortable and dress to have a good time. You will be provided with an apron and a place to store your personal belongings, but painters have been known to get involved in their work of art...
What do I need to bring to class?
You will be provided with the canvas, easel, brushes, paint, and apron to protect your clothes. All you need to bring is any food you might want during class. We provide tables for food, plates, napkins, and utensils. You can purchase from our full bar including wine, beer, bourbon, cocktails, and non-alcoholic beverages. Complimentary bottled water with flavor packets is also available. Please do not bring in any outside beverages of any kind.
Do you offer under 21 classes?
Yes! You have All Ages classes and Mini Mommy & Me classes to choose from. All Ages classes start at $25 per painter. Mini Mommy & Me classes are 2 hours and are one price of $25 for both parent and child to each paint on their own 10x10 canvas. Only 1 seat reservation is required for a Mini Mommy & Me registration. No alcohol will be served during our under 21 classes.
When does the next event calendar get posted?
Next month's calendar is released around the second week of the current month. If you'd like to receive an email each month when our new calendar is released, be sure to join our newsletter. Go back to the "St. Matthews Home" page and scroll all the way down to the bottom to sign-up for our newsletter.
Do you host fundraisers?
Yes, we take pride in helping our local Louisville community! If you are interested in learning more about our Painting It Forward events and donations, please contact the studio and request to speak with a Studio Manager.
Is Pinot's Palette - St. Matthews locally owned?
Yes. Pinot's Palette is a national franchise; however, each location is locally owned and operated.
What is the cancellation/reschedule policy?
Due to the custom nature of our classes, ALL SALES ARE FINAL! The cancellation policy is based on class start times. NO REFUNDS will be issued for reservations. However, if you cancel with at least 48 hours’ notice, your payment will be turned into a studio credit that can ONLY be used for a future class within 30 days. Please email us (email@example.com) to cancel. If you no-show for a class that you have a reservation for, or don't give at least 48 hours’ notice of your cancellation, you forfeit your reservation payment. Seats are transferable, but you will need to notify us prior to the class with the name change. Please present valid ID at the door, regardless of your age, for 21 and over classes. Everyone will be carded upon entry. Refunds and credits will NOT be issued for invalid ID's at time of check-in and you may not stay for the painting session. A paid reservation and active painting participation is required to be in the studio during our 21 and over classes. CLASS MINIMUM: If a public class does not meet the minimum of 6 painters, you may be notified via email and phone and we will fully refund or reschedule your class. By purchasing your seats, you confirm agreement with this policy.
What is the cancellation/reschedule policy for inclement weather?
If we are still holding class as usual, our normal cancellation policy of 48 hours’ notice still applies. However, if the weather makes it uncomfortable for you to drive to our studio the day of your reservation, please notify us via email or phone at least 4 hours prior to class start time and we will transfer your reservation to a future class on our current calendar. If you wish to not choose a future class, you will receive a studio credit valid for 30 days and there will be a $5 rebooking fee. Failure to let us know at least 4 hours prior to class start time will result in you forfeiting your reservation payment. MOST EXTREME CONDITIONS: If winter weather causes us to cancel class, we will post it on our Facebook page and on the website event calendar. You will be notified by email or phone as well. You will have the option to receive a studio credit valid for 30 days or have your reservation transferred to a future class on our current calendar. Refunds will not be issued. If you are hosting a private event in-studio or offsite, please see our Private Event Terms & Conditions for the inclement weather cancellation policy.