Frequently Asked Questions
For the safety of our guests and artists, we are open limited days a week with limited occupancy and following all CDC and government mandated social distancing guidelines. To learn more details about how we're taking precautions while still having fun, please visit our "We're Back!" blog by clicking the Blog tab at the top of the page or copying the following URL into your browser: https://www.pinotspalette.com/louisville/blog/pinot-state-of-mind/were-back
What is Pinot's Palette?
Pinot's Palette is Louisville's premiere paint and sip destination, and the only paint and sip in town with a full bar. You will enjoy an upscale studio with 2 rooms that can accommodate public classes and private events at the same time. You come to us for an entertaining evening where you create a painted masterpiece and memories with friends, family, and co-workers. Pinot's Palette is truly the place to Paint. Drink. Have Fun.
I don't have artistic talent. Will I be able to complete the painting?
Absolutely! Our professional local artists will guide you step-by-step through the featured painting and will ensure that you stay on track to completing your masterpiece by the end of class. There are technically no real mistakes in art, but acrylic paint dries quickly, making any mess-ups easy to fix and look like "happy accidents", as Bob Ross would say.
What days are Public and Private events held?
Public events are always held on Thursday, Friday, Saturday, and Sunday. Occasionally, there are classes on other nights during the week. Private Events can be scheduled any day of the week, provided it does not conflict with other scheduled events. View our Event Calendar to find out more!
Do I need a reservation?
Yes, advanced reservations are required. All guests must be registered for class prior to arrival to guarantee your reservation and special seating requests. Payment is due at the time of the reservation to guarantee your seat.
How do I register for an event?
Signing up is easy! Click on Event Calendar at the top of the page to view what we're painting on what days and times. Select which event you would like to attend, enter the quantity of seats and all painter information, then click Proceed to Checkout. Follow the on-screen directions to complete your order. Contact the studio if you have trouble completing your reservation and we will walk you through the process or you may reserve your seats over the phone.
Is there reserved seating?
Yes, your easel and all painting supplies are set up for you at your seat before you arrive for class. If you have friends attending class that you would like to sit by, you can let us know when you make your reservation online in the Seating Request section before checkout or you can send us an email. Please make sure to let us know before your scheduled class.
What is the cost of an event?
You can enjoy our classes starting at just $36 per painter. Please note, you must purchase a seat to the class and participate in the painting session to be allowed in the studio when the bar is open. The only exception is with our Little Brushes (5-12 yrs) events. A parent or guardian may accompany children and not participate with a $5 sitting fee.
Is alcohol included in the event price?
No, the Department of Alcohol Beverage Control mandates the separate sale of alcohol. The class price includes all of your art supplies, professional instruction, and the experience of our fun and entertaining atmosphere.
What is your food and beverage policy?
It is illegal to BYOB in the state of Kentucky, but you can BYOFood. We do not provide food. We are a bar, so all beverages must be purchased in our studio, including non-alcoholic. Outside beverages of any kind are strictly prohibited and you will be asked to finish them or throw them out at the door before entry. Due to our bar license, everyone must be 21 or older and present valid ID at the bar if you plan to consume alcoholic beverages. We do have catering options available as well.
When do I need to arrive for class?
Doors open 30 minutes before class starts. We recommend you arrive at least 15-20 minutes before class time to allow yourself to get settled in and mingle before the painting begins. Please allow yourself up to an additional 30 minutes after the painting session is scheduled to end, if planning a ride home or have other plans after class. LATE ARRIVALS: Class starts promptly at the designated scheduled time. Arrivals more than 15 minutes after the painting session has started are welcome to paint, but will need to catch up on their own. Depending on the number of reservations in class, there may be a Floor Artist to assist you.
What do I need to bring to class?
You will be provided with the canvas, easel, brushes, paint, and apron to protect your clothes. All you need to bring is any food you might want during class. We provide plates, napkins, and utensils. You can purchase from our full bar including wine, beer, bourbon, cocktails, and non-alcoholic beverages. Complimentary bottled water with flavor packets are also available. Outside beverages of any kind are strictly prohibited, including non-alcoholic.
What should I wear to class?
There is no dress code. Dress casual or dress up, but dress comfortable and dress to have a good time. You will be provided with an apron and a place to store your personal belongings, but painters have been known to get involved in their work of art and acrylic paint does not come out of fabric once dried. We do supply a storage space for coats and personal belongings to be protected from any paint splatter.
What is the cancellation/reschedule policy?
Due to the custom nature of our classes, ALL SALES ARE FINAL! The cancellation policy is based on class start times. NO REFUNDS will be issued for reservations. However, if you cancel with at least 48 hours’ notice, your payment will be turned into a studio credit that can ONLY be used for a future class within 30 days. Please email us (StMatthews@PinotsPalette.com) to cancel. You may also reschedule into another event on our current class calendar. If you no-show for a class that you have a reservation for, or don't give at least 48 hours’ notice of your cancellation, you forfeit your reservation payment. Seats are transferable, but you will need to notify the studio prior to the class with the name change. CLASS MINIMUM: If a public class does not meet the minimum of 6 painters at least 24 hours prior to each event, we reserve the right to cancel class. In this instance, you will be notified via email or phone and we will issue you a studio credit valid for 60 days or reschedule you into an upcoming class on our current calendar. Refunds will not be issued. No exceptions! By purchasing your seats, you confirm agreement with this policy.
Do you offer Kids events?
Yes! You have Little Brushes (5-12 yrs) and Family Day events to choose from. Both events are 2 or 3 hours and start at $25 per painter.
Do you host fundraisers?
Yes, Pinot's Palette loves giving back! We take great pride in helping the Louisville community! If you are interested in learning more about hosting a Painting It Forward event and donations, please contact the studio and request to speak with a Studio Manager.
When does the next Event Calendar get posted?
Next month's Event Calendar is released around the third week of the current month. If you'd like to be one of the first to know when our new Event Calendar is released, be sure to join our newsletter. Scroll to the bottom of this page to sign-up!
Is Pinot's Palette - St. Matthews locally owned?
Yes. Pinot's Palette is a national franchise; however, each location is locally and independently owned and operated.
What is the cancellation/reschedule policy for inclement weather?
If we are still holding class as usual, our normal cancellation policy of 48 hours’ notice still applies. However, if the weather makes it uncomfortable for you to drive to our studio the day of your reservation, please notify us via email or phone at least 3 hours prior to class start time and we will transfer your reservation to a future class on our current calendar. If you wish to not choose a future class, you will receive a studio credit valid for 30 days and there will be a $5 rebooking fee. Failure to let us know at least 3 hours prior to class start time will result in you forfeiting your reservation payment. MOST EXTREME CONDITIONS: If winter weather causes us to cancel class, we will post it on our Facebook page and on the website event calendar. You will be notified by email or phone as well. You will have the option to receive a studio credit valid for 30 days of equal payment or have your reservation transferred to a future class on our current calendar. Refunds will not be issued. If you are hosting a private event, please see our Private Event Terms & Conditions for the inclement weather cancellation policy.