Frequently Asked Questions
What is the cancellation policy for class reservations?
REFUND/CREDIT POLICY: If you cannot attend your scheduled class, please contact at least 24 hours in advance. We will be happy to issue a studio credit that can be used toward a future class registration (to be used within 60 days). No credits will be issued if less than 24 hours’ notice is given (includes no shows). More than 24 hours in advance, you may obtain a refund for your class transaction amount minus a fee to cover merchant services costs associated with card refund transactions. A $10 Service Fee per transaction will apply to all requested refunds $100 and under, 10% of sales total over $100. There are no refunds for preordered food for no shows. There are no refunds for Paint Kits, video kits or virtual kits once ordered.
Do you take walk-ins.
Sorry, We do not allow walk-ins to scheduled classes.
What are your hours?
We are open Tuesday through Friday 11am to 4pm for self guided painting. We do suggest calling in advance to ensure we are available. We are also open anytime we have a public class on the event calendar.
Can I bring my own drinks?
You may bring in Non-alcoholic drinks. Sealed bottles of wine are allowed but will be assessed a fee of $10 per bottle (regardless of having a cork or a screw top). Please bring them to the bar upon arrival and we will provide you with glasses and ice if needed. NO OTHER ALCOHOL IS ALLOWED TO BE BROUGHT IN.
Can we bring in food?
No outside food is allowed. We are a restaurant with food available for purchase at the bar. https://menu.pinotspalette.com/elk-grove
Can I arrive Late?
No late arrivals allowed as this is a LIVE event. We cannot disrupt the rest of the class by instructing late arrivals.
How early can we arrive?
We ask guests to arrive 15-20 minutes prior to the start time of class. We begin class ON TIME.
How do I sign up for class?
Signing up is easy. Click the event calendar tab to view our current schedule. Select which painting you would like to paint and click "Add Painting to Cart." Follow the on-screen directions to complete the order. Contact us if you have trouble completing your order and we will walk you through the process.
Is there an age limit?
Our Elk Grove studio is open to all ages. All classes are open to any age unless otherwise specified. watch for our monthly family collaboration paintings and Little Brushes classes great for the younger crowd!
Do you have food?
YES! Check out our menu: https://menu.pinotspalette.com/elk-grove
Is beer or wine included or can I bring my own?
California liquor laws do not allow us to include alcohol with the painting class fee. We feature local wine, craft beer, hard cider and nonalcoholic beverages for purchase by the glass or bottle. You may bring your own sealed bottle of wine for our bartender to open and serve-we do have a $10/bottle corkage fee-NO EXCEPTIONS..NO OTHER OUTSIDE ALCOHOL IS ALLOWED (No individual/tiny bottles allowed -we will ask you to put it away) PEOPLE!! Please don't make it awkward for everyone by trying to sneak it in. WE WILL SEE IT. Please bring it directly to the bar upon entry. And don't forget your ID!
Do you do kids' parties?
YES! We do kids' parties in our small group room for up to 10 kids. 11x14 canvas, 1.5 hour class. Cost is $299 for up to 8 guests. $29 for each additional guest.
How do I get my Virtual supplies or take home kits?
We are open Tuesday through Fri 11am to 3pm for pickup. You may also come in to the studio anytime we are in studio for a class. You can also call the studio to make special arran
What is a take home kit?
Our take home kit includes paper plates for mixing, 11x14 Canvas, paint, brushes, disposable apron and written painting instructions.
How does the recorded video work?
Purchase the video only to view for 30 days (must sign in within 7 days of purchase) or select the kit option you want if you need supplies. Each kit includes paper plates for mixing, Canvas, paint, disposable apron and instructions to set up your paint station. Kits are available with or without brushes. Large kits include a 16"x20" canvas or 10"x30" canvas. Small kits include an 11"x14" canvas.
Do you have virtual events?
Yes, we can do virtual events for any occasion. They are live and totally interactive with the instructor and other guests! For as few as 6 or as many as you want-we have no top limit! Club looking for something new to do, employee appreciation-even if your employees are in other states, family reunion with people all across the world!
Do you sell gift Certificates?
Yes, we do. You can purchase online and choose email-you will get an image sent directly to your email that you can print. Or you can come into our studio to purchase. Gift certificates can be for any amount and can be used to purchase classes, products or items at the bar.
I want to paint a certain painting but it's not on the calendar?
Just ask! We might be able to get it on the calendar!
I want to see what painting options you have for private events.
check out our library at: https://www.pinotspalette.com/elkgrove/painting-library
Is there reserved seating?
If you have a friend or group that you would like to sit with, enter their names in the seating request box at check out. We have reserved seating at specific tables for our PERKS Members when available. Feel free to email us at elkgrove@pinotspalette.com if you have questions. We cannot hold seats without payment in full.
Where are you located?
We are on Elk Grove Blvd, in old town Elk Grove across from Bank of America.
Where do we park?
You can park in front and in rear of the building.
When does the next calendar get posted?
We try to post the next month's calendar around the 15th of the month. If you'd like to receive an email each month when our new calendar is posted, be sure to sign up for our newsletter.
My event is virtual but the email I got says the doors open 30 minutes prior?
Our emails are automated and were not intended for the purpose of virtual events. We do, however, open the Zoom link for virtual classes approx 30 minutes prior to class begin time.
I have never painted before. Will I be able to do this?
Absolutely! Our artist will guide you step-by-step through the featured painting and will ensure that you stay on track to complete your masterpiece by the end of class. Don't hesitate to ask for help, we are here for you! Our goal is to offer you an exceptionally fun night out!
What should I wear to Class?
No dress code here...dress casual or dress up. We will provide you with an apron but painters have been known to get involved in their work of art and some paintings involve splattering techniques which can get a little messy. You have about one minute to remove acrylic paint from your clothing or it's your Pinot's Palette souvenir! Make sure you wear a smile!
Do you do fundraisers?
Yes, we do fundraisers on Mondays, Tuesdays and Wednesdays only. Please contact the studio for information.