Frequently Asked Questions
What are your Covid Policies?
Masks are required to enter and remain in the studio.SIPPING is now allowed indoors! You may sip while seated and remove your mask when actively sipping ONLY. Eating during a public paint session is not allowed indoors at this time. Groups outside of your party will be spaced 6 ft apart at a separate table. We will try to seat your group at the same or nearby table. We have and continue to clean/sanitize surfaces and reusable items regularly and have switched to disposable aprons and cover tables between each seating.
Where are you located?
Copy this URL for the map: https://goo.gl/ZsKhT5 Our address is 921 Haddonfield Rd, Cherry Hill, NJ, Ste 2D. We are in the Towne Place at Garden State Park, on the 2nd floor of building 921 with Core Power Yoga. Landmarks: Across from Zinburger, Above Road Runner
What is the cancellation policy?
ALL REGISTRATIONS ARE NON-REFUNDABLE. If you cancel with at least 48 hours’ notice (24 hrs during the pandemic) your payment will be turned into a store credit that can ONLY be used for a future class (private parties refer to agreement). Please email us at firstname.lastname@example.org to cancel. If you no-show or don't give at least 48 hours’ notice, you forfeit your reservation payment. THERE ARE NO EXCEPTIONS TO THIS POLICY.
Do I need to prepay or just walk in?
SIGN UP IN ADVANCE. (No walk-ins during pandemic). To guarantee a seat, we ask that you preregister for any event you wish to attend. This also allows for our studio to be prepared for your arrival!
Is there an age restriction? Can my child paint.
Ages 10 to 16 may paint with a paying adult Monday-Thursday (NO infants/toddlers). 18+ ONLY on Friday and Saturday nights. Family Days, Little Brushes Program and Private parties have a minimum age of 6 years old (toddlers must be secured in a stroller or held at all times-no exceptions). If you are wondering, the age minimum is 10 because we are mainly an adult night out entertainment studio. Many of our painters are parents who are coming for "me time" or "adult time" and would like to be surrounded by other adults. Also, there may be adult conversations, alcohol consumption, and other activities that aren't appropriate for children. If you have any questions, please feel free to contact us.
I don't have a creative bone in my body, will I be able to do this?
Absolutely! Our artists will guide you step-by-step through the featured painting and will ensure that you stay on track to complete your masterpiece by the end of class. There are no mistakes, just happy accidents~ Bob Ross. If you don't finish by the end of class or need to make corrections, you are welcome to come to Open Studio where an artist will assist you in turning mistakes into happy accidents.
What do I need to bring for class?
Bring an open mind and the willingness to have FUN! We provide the canvas, easel, brushes, paints, and apron for the class. All you need to bring are beverages and/or appetizers you might want to enjoy during the class. We also provide wine glasses, corkscrews, ice buckets with ice & we have plates, napkins, and silverware.
What if I cancel or the studio cancels due to unfavorable weather conditions?
For the safety of all, if you or the studio decides to cancel due to inclement weather, you will be issued a studio credit (valid for 60 days). NO REFUNDS! Please email email@example.com
What should I wear?
Whatever makes you comfortable, casual or dressed up. We will provide you with an apron but accidents can happen so we don't recommend your favorite or most expensive outfit! We are not responsible for stained/damaged garments.
Do I need to bring my own glasses for my beverage?
At this time, we will NOT provide glasses, utensils, plates, napkins, ice and ice buckets for your beverages. We will resume supplies these items at a safer time.
What do you mean "mobile studio"?
Mobile studio is our studio on wheels...we bring the party to you! We load up our van with everything needed to set up and host an awesome Paint Party.
Can I book a paint party at my house?
YES! We are able to set up at a private residences and at local venues.
How far will you travel for a private party?
We are capable of traveling within a 100 miles radius of our studio. There is an additional fee for travel over 30 miles. Call our studio for details.
Are you hiring?
We are always looking for fun artists to join our team. Please email all inquiries to Cherryhill@pinotspalette.com
My friends are painting, but I want to watch. Is that ok?
For the courtesy of all guests, every person entering the studio must pay for a seat whether painting or not. The only exclusion to this is for parents accompanying children during non drop off events or children's parties.
What about snacks and beverages? May I bring my own?
Bring your own Wine, Beer, Champagne but NO LIQUOR. At this time, due to space and safety, eating during a public paint session has been put on hold..