Frequently Asked Questions

What are your COVID-19 Policies and Procedures?

We follow the CDC guidelines regarding mask mandates and recommendations. Groups are socially distanced from each other and overall capacity is significantly reduced. All items are sanitized in between classes, and the entire studio is regularly cleaned and sanitized. Ventilation to our space has been upgraded to promote optimal airflow and clean air. Hand washing stations and hand sanitizers are spread about the studio. Please contact us for any additional questions.

I want to bring my kids to class, How old do they need to be?

Public studio events are 18+. Children 12+ are permitted if accompanied by a paid adult. For private parties and Little Brushes® events, there are no age restrictions.

What is your cancellation policy?

In-studio classes: Due to the custom nature of our classes, no refunds will be issued for reservations. If you notify us of your need to cancel at least 48 hours before the class date, your payment can be turned into a store credit valid for a future class. Request should be emailed to webstergroves@pinotspalette.com. If you no-show for a class that you have a spot reserved, or don't give at least 48 hours’ notice, you forfeit your reservation payment. By completing the check-out process you agree to this policy. Take Home Paint Kits and Virtual Classes: No changes or refunds are allowed for these orders after purchase. Private Parties: see our Private Parties Terms and Conditions page.

Where are you located?

We are located in charming Old Webster at the end of Allen Avenue near the railroad tracks just down the street from PNC bank and Panera Bread.

Can I bring food to class?

You can bring your own food - finger foods recommended. We do have plates, napkins, and plastic utensils for you to use.

Can we bring drinks?

We have an in studio Wine Bar with an extensive selection of boutique wines, specialty cocktails, hard ciders and soft drinks. In addition, all age appropriate guests are welcome to bring their own drinks to enjoy onsite.

Do you provide glasses for wine?

Yes! We provide real glassware, ice buckets and corkscrews.

What is paint and sip?

Paint and sip events combine social drinking with painting. Everyone gets a canvas and follows an artist’s instructions to recreate the featured painting on their own canvas. Paint and sip is not a serious art course – it’s about socializing and having fun.

Can I show up late?

Painting starts promptly, so you’ll have to catch up on your own if you arrive late.

What happens if a class is canceled due to bad weather?

You’ll receive a class credit for any severe weather related cancellations. Credit is redeemable at the same studio only.

Can I show up early?

Please do! Most guests arrive 15-20 minutes early to find their seats, don an apron and pour a drink.

This is my first time; what should I expect?

Expect a relaxed, fun atmosphere – there’s no pressure to be Van Gogh! We provide everything, including aprons to protect your clothes and a paint-free space for your purse or coat.

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