Frequently Asked Questions

Can I bring Outside drinks to class?

Just so you know… We are NOT BYOB. We have a full-service bar with non-alcoholic and alcoholic drinks available for purchase. NO outside drinks are allowed to be brought in, but you are welcome to bring snacks.

What is the cancellation policy?

Due to the custom nature of All our classes, No refunds will be issued. However, if you call us at least 48 hours before the class we can move your reservation to a future class, to be used within 30 days, The number to call is 262-945-6519.

Minimum in Class

Classes with fewer than 5 guests, signed up by Noon the day of the class, is subject to get cancelled. If this unfortunate event occurs, we will be in contact with you and will move your reservation to a future class of your choice.

What should I wear?

No dress code here...dress casual or dress up. We will provide you with an apron but painters have been known to get involved in their work of art.

Late Arrival Policy

Guests who arrive more than 15 minutes after the class has started are welcome to paint but will need to catch up on their own. If you are going to be late, please call to let us know at 262-945-6519.

Is there reserved seating?

Yes, If you are painting with a group and are making your reservations separately, please make a note in the “seating requests" section of your reservation, all the names in your party you would like to be seated with. This ensures your group will be seated together. Otherwise, we cannot guarantee that everyone will be seated at the same table.

What should I bring to class?

We provide the canvas, easel, brushes, paints, and apron for the class. We have a bar where you can purchase beer, wine& soft drinks. You are welcome to bring your own munchies. There will be bar snacks available to purchase.

How do I sign up for Pinot Perks?

Get Free Perks Here: https://www.pinotspalette.com/pinot-perks

How do I sign up for classes?

Signing up is easy. Click the "Classes" link on the side of the page to view our calendar of paintings. Select which painting you would like to paint and click "Add Painting to Cart." Follow the on-screen directions to complete the order. Contact us if you have trouble completing your order and we will walk you through the process.

Can I show up early?

Please do! Most guests arrive 15-20 minutes early to get settled and start on their first drink.

What is the inclement weather policy?

We take the safety of our guests and staff seriously. We will monitor the local weather stations as well as local road updates. If we cancel any class, your seat will be put on hold to use for another class!.

Do you have Sunday classes?

Sundays are reserved for private parties of 10 or more.

What is the minimum age for a painter?

Under 18 should be accompanied by an adult.