Frequently Asked Questions
Q) I don’t have any artistic talent? Will I be able to complete the painting?
Absolutely! Our artist will guide you step-by-step through the featured painting and will ensure that you stay on track to completing your masterpiece by the end of class. Nearly everyone is surprised at their inner Picasso! There are no mistakes, but Acrylic paint does dry quickly so we love to help you to adjust and perfect your work.
Q) How do I sign up for a class?
Signing up is easy. Click the "Classes" link on the side of the page to view our calendar of paintings. Select which painting you would like to paint and click "Add Painting to Cart." Follow the on-screen directions to complete the order. Contact us if you have trouble completing your order and we will walk you through the process.
Q) When do I need to arrive for class?
We recommend you arrive 15 minutes before class starts to allow time for you to get settled in and mingle before the painting starts.
Q) Where the heck are you?
We are in the awesome new Waypointe District in Norwalk, near the Children's Museum and Norwalk Hospital. The complex's address is 515 West Ave in Norwalk. We are on the same side of the complex as Colony Pizza, just outside the parking garage. When you sign up for a class, you will receive a class reminder with detailed written instructions on where to park and how to get here. Come check us out! You'll be glad you did.
Q) Can I bring wine? May I bring food?
WE ARE NOW BYOB!! Bring unopened wine, beer or alcohol. Wine and alcohol bottles require a $6 corkage fee. We'll provide glasses, ice, buckets and orange juice/cranberry juice. Soda may be purchased onsite. No corkage fee for beer. Other beverages such as coffee or soda are available for purchase as well. Bottled water is always free. We do expect all painters to be responsible with alcohol on and off the premises. You are encouraged to bring food for you and your guests to eat. We will provide refrigerator and countertop space. With advance notice, we can also arrange for catered food to be made available to you through one of our local partners.
Q) What days are classes held?
Public classes are almost always held on Thursday, Friday, and Saturday evenings. We also occasionally have public classes on other nights during the week & on Saturday & Sunday afternoons – view our class calendar to find out more! Private Parties are available any time.
Q) When does the next calendar get posted?
We try to post the next month's calendar around the 15th of the month. If you'd like to receive an email each month when our new calendar is posted, be sure to add yourself to our email list on the Waypointe main page.
Q) What should I wear to the class?
No dress code here...dress casual or dress up. We will provide you with an apron but painters have been known to get involved in their work of art.
Q) What does a class cost?
Two-hour classes cost $39 per painter while three-hour classes cost $42 per painter. The class-length time is annotated in the calendar. Family Day classes are usually $35 and you can share a canvas with your child
Q) Is there an age limit for the normal public classes?
We do have children's classes/private parties available, but the normal public classes have the following requirements: 13 to 17 years old at discretion of their guardian. 18 years old and up at their own discretion. Twenty-one years old is the minimum drinking age and we will ID
Q) Does the paint stain?
Yes! It's paint after all...we will, however, do everything in our power to remove any wayward paint, but we cannot be held responsible for its insolent nature. Artists can only manage paint, not control it, for it is tempermental
Q) What is the cancellation policy?
Pinot's Palette cancellation policy is as follows: A full refund can occur if notification of cancellation occurs at least 48 hours before class start. You can also have the option to put the reservation on hold for a later date or transfer the reservation to another class. The reservation can be put on hold or transferred to another class if notification is received at least 24 hours before class start. Loss of payment will occur if no notification of cancellation occurs or if notification occurs less than 24 hours prior to class start. This cancellation policy applies to parties of 2 or less. For cancellation of a party of 3 or more, a minimum of one week's notice is required for a refund or to reschedule.
Q) What do I need to bring to the class?
We provide the canvas, easel, brushes, paints, and apron for the class. You can Bring Your Own Bottle of wine, alcohol or beer and any appetizers you might want during the class. Bring unopened wine, beer or alcohol. Wine and alcohol bottles require a $6 corkage fee. We'll provide glasses, ice, buckets and orange juice/cranberry juice. Soda may be purchased onsite. No corkage fee for beer. We have plates, napkins, and silverware for your use. Bottled water is free.
Q) Is there reserved seating?
Yes, we have your easel set up for you at your spot before you arrive for class. If you have friends attending the class that you’d like to sit by, you can let us know when you book the class or you can send us an email (just make sure to give us at least 24 hours notice). We operate a bit like the theatre. While reservations are not required, they are HIGHLY recommended so you are guaranteed a seat ready for you. Also like the theatre, we rely on reservations being used, so we have a strict cancellation policy in place. (See Cancellation Policy FAQ for Detail)