Frequently Asked Questions
What days are public classes held?
Classes are held throughout the week. View our class calendar to find out more!
How do I sign up for a class?
Signing up for a particular class is as easy as 1.2.3. First, click the "Classes" link to the left. This will display our current class schedule. Select which painting you want to paint and click "Sign Up For This Class." Follow the on-screen directions to complete the order. Contact us if you have trouble completing your order and we will walk you through the process. The system will send you an email confirmation and a reminder email a couple of days before your class is scheduled. It is that simple - see you painting!
What does a class cost?
A 2-hour class costs $35 per participant. A 3-hour class costs $45 per participant. Kid's and Family Days are $25 per participant.
When do I need to arrive for class?
We recommend you arrive 30 minutes before class starts. This will allow you time to get settled and mingle before the class starts.
Is there reserved seating?
Yes, we will have your easel set up for you when you arrive for class. If you have friends attending and you want to sit together, you can let us know when booking the class. If you forgot to tell us at booking, no problem, just email us at email@example.com, and please give us at least 24 hours notice to make necessary arrangements.
What is the cancellation policy?
Pinot's Palette cancellation policy is as follows: A full refund can occur if notification of cancellation occurs at least 48 hours before class start. You can also have the option to put the reservation on hold for a later date or transfer the reservation to another class. All refund requests must be approved by Pinot's Palette managers. No refunds will be mad when leaving a voice message. The customer must talk to a Pinot's Palette manager before a refund will be made. The reservation can be put on hold or transferred to another class if notification is received less than 48 hours before the class starts. Loss of payment will occur if no notification of cancellation occurs or if notification occurs less than 24 hours prior to class start. This cancellation policy applies to parties of 2 or less for public classes. One week's notice is required to reschedule for a group of 3 or more for a public class. For cancellation of a party, a minimum of two week's notice is required for a refund. One week's notice is required to reschedule. Cancellation policy for Project Pet is 1 week for a full refund. If cancellation occurs less than 1 week prior to the class, you will be refunded the price of the class less $15.00. Because of the nature of the class and preparation of your individual canvas a full refund will not be given less than one week prior to your class. You can also have the option to put your reservation on hold for a later date with a credit balance of the price of the class less $15.00.
What do I need to bring to the class?
We provide the canvas, easel, brushes, paints, and apron for the class! All you will have to bring along with you is any drinks and/or snacks you might want to enjoy while painting. We also provide glasses, corkscrews, ice and ice buckets, paper plates, napkins, and complementary bottle of water for your convenience.
I don’t have any artistic talent? Will I be able to complete the painting?
Absolutely! Our artist will guide you step-by-step through the featured painting and will ensure that you stay on track to complete your masterpiece by the end of class. There are no mistakes, but Acrylic paint dries quickly, making mistakes easy to fix and perfect.
When does the next calendar get posted?
We try to post the upcoming month's calendar around the 20th of the prior month. If you would prefer to receive an email each month when our new calendar is posted, be sure to join our Pinot's Palette Insider Newsletter.
What should I wear to the class?
No dress code here! We will provide you with an apron but painters have been known to get involved in their work of art.
Is there an age limit for the normal public classes?
Yes, we are an art entertainment studio. The regular public classes have the following requirements: 18 years old and up 14-17 year olds are permitted with an adult Children under 14 are not permitted at regularly scheduled classes *** We do have kid specific classes or family day classes for kids ages 7 and older (check out our monthly calendar). Or book a private class for children 7 and up (see private classes for more information).
What is the inclement weather policy?
If the weather causes us to cancel a class, we will post it on our Facebook page and website. Additionally you will be notified by email. You will have the option to be refunded or have your reservation transferred to a future class. If we are holding a class but the weather makes it impossible for you to drive to our studio the day of your reservation, please notify us via email at firstname.lastname@example.org or by phone at least 4 hours before the class start time and we will issue you a class refund. If you are hosting a party at our studio and would like to cancel due to inclement weather, we require at least 4 hours advance notice via email at email@example.com or you will lose your deposit. No refund will be made when leaving a voice message. The customer must talk to a Pinot's Palette manager before a refund will be made.