Frequently Asked Questions
When is the studio open?
We are open from 11am-3pm for business hours M-F (except major holidays). Classes are held throughout the week from 11am-10pm. View our class calendar to find out more!
I have never attended a paint and sip class before. How does it work?
A public class features a masterpiece selected by the studio. You can register one (1) to 42 painters. This painting is indicated on our calendar by a picture of the painting. The class will be open to anyone. A private party is a private paint party where the day and time (based on availability) in addition to the painting is chosen by the host. The private party is open to invitees only.
I don’t have any artistic talent? Will I be able to complete the painting?
Absolutely! Our artist will guide you step-by-step through the featured painting and will ensure that you stay on track to complete your masterpiece by the end of class. There are no mistakes, but Acrylic paint dries quickly, making mistakes easy to fix and perfect.
When does the calendar get posted?
We try to post the upcoming month's calendar around the 20th of the prior month. If you would prefer to receive an email each month when our new calendar is posted, be sure to join our Pinot's Palette Insider Newsletter: https://app.e2ma.net/app2/audience/signup/1806024/1766300/
How do I sign up for a public class?
Signing up is easy. Click on the "Event Calendar" link near the top of the page to view our calendar. Select the painting you would like to paint and click "Add to Cart." Follow the on-screen directions to complete the order. Or call the studio and we will be happy to take your reservation over the phone. You can also stop by the studio during our operating hours and make your reservation with our Studio Host.
What does a public class cost?
A 2-hour class costs $35 per participant. A 3-hour class costs $45 per participant. Kid's and Family Days are $25 per participant. Check our calendar for discount offers.
Is there reserved seating?
Yes, we will have your easel set up for you when you arrive for class. If you have friends attending and you want to sit together, you can let us know when booking the class. If you forgot to tell us at booking, no problem, just email us at email@example.com, and please give us at least 24 hours notice to make necessary arrangements.
Do I have to pay in advance?
Since our seating is limited, we take payment at the time of reservation. We do take walk-ins but we cannot guarantee we will have availability.
What do I need to bring to the class?
We provide the canvas, easel, brushes, paints, and apron for the class! All you will have to bring along with you is any drinks and/or snacks you might want to enjoy while painting. We also provide glasses, corkscrews, ice and ice buckets, paper plates, napkins, and complementary bottle of water for your convenience.
When do I need to arrive for class?
We recommend you arrive 30 minutes before class starts. This will allow you time to get settled and mingle before the class starts.
What should I wear to the class?
No dress code here! We will provide you with an apron but painters have been known to get involved in their work of art.
Is there an age limit for a public paint class?
Yes, we are an art entertainment studio. The regular public classes have the following requirements: 18 years old and up 13-17 year olds are permitted with an adult Children under 13 are not permitted at regularly scheduled classes *** We do have kid specific classes or family day classes for kids ages 6 and older (check out our monthly calendar). Or book a private class for children 6 and up (see private classes for more information).
Do you offer any rewards if I paint often?
Yes! If you LOVE TO PAINT, DRINK AND HAVE FUN? JOIN THE CLUB! Pinot Perks, is our rewards program by Pinot’s Palette. As a Club member, you’ll receive exclusive access to birthday and anniversary deals, personalized Perks in your inbox, and more. You’ll collect virtual Corks when you visit us, shop with us or invite your friends to join. Each Cork you collect gets you closer to better Perks like free classes and priority seating. Join today and start your collection!
How do I sign up for Pinot Perks?
Get Free Perks Here: https://www.pinotspalette.com/pinot-perks
What is included in a private paint party?
When booking a private party, the host gets to select the day/time, pick the painting, and choose the music. All parties are 2.5 hours and we provide everything you need to serve your food and drink. The Coal House offers all host 10% off, but of course, you can bring your own food and drink. For more information, please contact firstname.lastname@example.org.
What does a private party cost?
In order to book your private party, a refundable $250 deposit is required. Private parties cost the same as our public classes. An adults 2hr-painting is $35 and a 3hr painting is $45. Kids Little Brushes® is $25 for a 2hr painting.
Is there a minimum number of painters required for a private party?
Yes, a minimum of 12 painters for an adults party and 10 painters for a kids party. If you are unable to meet the minimum, please contact the studio for additional information.
What is the cancellation policy?
Pinot's Palette cancellation policy is as follows: A full refund can occur if notification of cancellation occurs at least 48 hours before class start. You can also have the option to put the reservation on hold for a later date or transfer the reservation to another class. All refund requests must be approved by Pinot's Palette managers. No refunds will be made when leaving a voice message. The customer must talk to a Pinot's Palette manager before a refund will be made. A credit, valid for 30 days can be offered if notification is received less than 48 hours before the class starts. Loss of payment will occur if no notification of cancellation occurs or if notification occurs less than 24 hours prior to class start. For cancellation of a party, a minimum of two week's notice is required for a refund. One week's notice is required to reschedule. Cancellation policy for Project Pet is 1 week for a full refund. If cancellation occurs less than 1 week prior to the class, you will be refunded the price of the class less $20.00. Because of the nature of the class and preparation of your individual canvas a full refund will not be given less than one week prior to your class. You can also have the option to put your reservation on hold for a later date with a credit balance of the price of the class less $20.00.
What is the inclement weather policy?
If the weather causes us to cancel a class, we will post it on our Facebook page and website. Additionally you will be notified by email. Your reservation will be transferred to a future class. If we are holding a class but the weather makes it impossible for you to drive to our studio the day of your reservation, please notify us via email at email@example.com or by phone at least 4 hours before the class start time and we transfer your reservation to a future class. If you are hosting a party at our studio and would like to reschedule due to inclement weather, we require at least 4 hours advance notice via email at firstname.lastname@example.org or you will lose your deposit. You must talk to a Pinot's Palette manager.
Will you donate to our cause?
Pinot’s Palette takes pride in helping the community with as much as we can. If your event would like to have Pinot’s Palette donate, please contact us at email@example.com and someone will be able to help you.
Do you host fundraisers?
Yes, fundraisers are scheduled just like a Private Party. A $250 deposit is required to hold the date. The price is $45 per painter for a 2-hour painting and minimum of 15 painters. If you have over 15 painters, Pinot's Palette will donate $15 from every seat sold back to your organization, provided the proper documentation. You can also choose to make your fundraiser public.