Frequently Asked Questions
When is the studio open?
We are open from 11am-3pm for business hours M-F (except major holidays). Classes are held throughout the week from 11am-10pm. View our class calendar to find out more!
I have never attended a paint and sip class before. How does it work?
A public class features a masterpiece selected by the studio. You can register one (1) to 42 painters. This painting is indicated on our calendar by a picture of the painting. The class will be open to anyone. A private party is a private paint party where the day and time (based on availability) in addition to the painting is chosen by the host. The private party is open to invitees only.
I don’t have any artistic talent? Will I be able to complete the painting?
Absolutely! Our artist will guide you step-by-step through the featured painting and will ensure that you stay on track to complete your masterpiece by the end of class. There are no mistakes, but Acrylic paint dries quickly, making mistakes easy to fix and perfect.
When does the calendar get posted?
We try to post the upcoming month's calendar around the 20th of the prior month. If you would prefer to receive an email each month when our new calendar is posted, be sure to join our Pinot's Palette Insider Newsletter: https://app.e2ma.net/app2/audience/signup/1806024/1766300/
How do I sign up for a public class?
Signing up is easy. Click on the "Event Calendar" link near the top of the page to view our calendar. Select the painting you would like to paint and click "Add to Cart." Follow the on-screen directions to complete the order. Or call the studio and we will be happy to take your reservation over the phone. You can also stop by the studio during our operating hours and make your reservation with our Studio Host.
What does a public class cost?
A 2-hour class costs $38 per participant. A 3-hour class costs $40 per participant. Kid's and Family Days are $30 per participant. Check our calendar for discount offers.
Is there reserved seating?
Yes, we will have your easel set up for you when you arrive for class. If you have friends attending and you want to sit together, you can let us know when booking the class. If you forgot to tell us at booking, no problem, just email us at firstname.lastname@example.org, and please give us at least 24 hours notice to make necessary arrangements.
Do I have to pay in advance?
Since our seating is limited, we take payment at the time of reservation. We do take walk-ins but we cannot guarantee we will have availability.
What do I need to bring to the class?
We provide the canvas, easel, brushes, paints, and apron for the class! All you will have to bring along with you is any drinks and/or snacks you might want to enjoy while painting. We also provide glasses, corkscrews, ice and ice buckets, paper plates, napkins, and complementary bottle of water for your convenience.
When do I need to arrive for class?
We recommend you arrive 15 minutes before class starts. This will allow you time to get settled and mingle before the class starts.
What should I wear to the class?
No dress code here! We will provide you with an apron but painters have been known to get involved in their work of art.
Is there an age limit for a public paint class?
Yes, we are an art entertainment studio. The regular public classes have the following requirements: 18 years old and up 13-17 year olds are permitted with an adult Children under 13 are not permitted at regularly scheduled classes *** We do have kid specific classes or family day classes for kids ages 6 and older (check out our monthly calendar). Or book a private class for children 6 and up (see private classes for more information).
Do you offer any rewards if I paint often?
Yes! If you LOVE TO PAINT, DRINK AND HAVE FUN? JOIN THE CLUB! Pinot Perks, is our rewards program by Pinot’s Palette. As a Club member, you’ll receive exclusive access to birthday and anniversary deals, personalized Perks in your inbox, and more. You’ll collect virtual Corks when you visit us, shop with us or invite your friends to join. Each Cork you collect gets you closer to better Perks like free classes and priority seating. Join today and start your collection!
How do I sign up for Pinot Perks?
Get Free Perks Here: https://www.pinotspalette.com/pinot-perks
What is included in a private paint party?
When booking a private party, the host gets to select the day/time, pick the painting, and choose the music. All parties are 2.5 hours and we provide everything you need to serve your food and drink. The Coal House offers all host 10% off, but of course, you can bring your own food and drink. For more information, please contact email@example.com.
What does a private party cost?
In order to book your private party, a refundable $150 deposit is required. An adults 2.5hr-party is $40/painter. Kids Little Brushes® is $30 for a 2hr party or $25 for a 1.5hr party on a 11x14 canvas.
Is there a minimum number of painters required for a private party?
Yes, a minimum of 12 painters for an adults party and 10 painters for a kids party. If you are unable to meet the minimum, please contact the studio for additional information.
What is the cancellation policy?
ALL SALES ARE FINAL - - Due to the custom nature of ALL of our classes, no refunds will be issued for reservations. However, if you cancel with at least 48 hours’ notice your payment will be turned into a store credit that can ONLY be used for a future class within 45 days. Please email us (firstname.lastname@example.org) to cancel. If you no-show for a class that you have a spot reserved, or don't give at least 48 hours’ notice, you forfeit your reservation payment. By completing the check-out process you agree to this policy. PRIVATE PARTY POLICY: A minimum of two week's notice is required for a refund. One week's notice is required to reschedule.
What is the inclement weather policy?
If the weather causes us to cancel a class, we will post it on our Facebook page and website. Additionally you will be notified by email. Your reservation will be transferred to a future class. If we are holding a class but the weather makes it impossible for you to drive to our studio the day of your reservation, please notify us via email at email@example.com or by phone at least 4 hours before the class start time and we transfer your reservation to a future class. If you are hosting a party at our studio and would like to reschedule due to inclement weather, we require at least 4 hours advance notice via email at firstname.lastname@example.org or you will lose your deposit. You must talk to a Pinot's Palette manager.
Will you donate to our cause?
Pinot’s Palette takes pride in helping the community with as much as we can. If your event would like to have Pinot’s Palette donate, please contact us at email@example.com and someone will be able to help you.
Do you host fundraisers?
Yes, fundraisers are scheduled just like a Private Party. A $150 deposit is required to hold the date. The price is $45 per painter for a 2-hour painting and minimum of 20 painters. If you have over 20 painters, Pinot's Palette will donate $10 from every seat sold back to your organization, provided the proper documentation. You can also choose to make your fundraiser public.
What is a same day discount?
Before leaving the studio after a class they are taking, a discount is offered to any customer who reserves a seat for a future class of their choice. This Same Day Discount is $10 off both a regular 2-hour or 3-hour class. Two restrictions apply: [a] Not included in this offer are private parties, specialty classes [Illuminated Paintings, Glass Painting, Kids Classes, Project Pet], fundraisers, and already-discounted classes (for example Girls Night Out or Mommy and Me); [b] Refunds will NOT be made for classes where a Same Day Discount has been applied-- and there are no transfers or refunds with a samenight discounted class.
How do I receive my $10 reward card for purchase of $60?
For anyone who attended the Meridian Healthcare event on October 14, 2018 and entered the appropriate code in the "seating request" field, you will be emailed the $10 rewards to be used for a future class. The code to receive the reward expires November 3, 2018 and can only be used on public classes. It is not valid on private parties or specialty classes like project pet.
How do I receive $10 off the purchase of a second seat?
For anyone who attended the Meridian Healthcare event on October 14, 2018 and entered the appropriate code in the "have a credit, gift certificate or discount" field, you will immediately receive the $10 off your purchase at checkout. The code to receive the reward expires November 3, 2018 and can only be used on public classes. It is not valid on private parties or specialty classes like project pet.