Frequently Asked Questions
What is the cancellation policy?
Pinot's Palette cancellation policy is as follows: A full refund can occur if notification of cancellation occurs at least 48 hours before class start. You can also have the option to put the reservation on hold for a later date or transfer the reservation to another class. The reservation can be put on hold or transferred to another class if notification is received at least 24 hours before class start. Loss of payment will occur if no notification of cancellation occurs or if notification occurs less than 24 hours prior to class start. This cancellation policy applies to parties of 2 or less. For cancellation of a party of 3 or more, a minimum of one week's notice is required for a refund or to reschedule. **WINTER WEATHER CANCELLATION POLICY: If winter weather causes us to cancel class, you will be fully refunded of your reservation, or have the option of transferring to another on the current calendar. If we remain open and you cancel your reservation due to driving conditions where you live, your reservation is transferrable on a one time basis to another class on the current calendar. You must notify us at least 5 hours before class to take advantage of the transfer.**
How do I reserve a private party?
We require a $99 refundable deposit to put a "hold" on the space for your event. You can submit your deposit online, along with your requested date and time for the event. We will confirm with you during our normal business hours.
When can I reach a manager?
Emails and phone calls are answered and returned Tuesday - Friday from noon - 6pm and Saturdays 10am-4pm when our studio manager is in the studio. We are also open for our events at different days and times of the week; please see our calendar for event listing. Private parties can be hosted at any time or date you request depending on room availability; please submit a deposit to request a specific date for your party.
How do I sign up for a class?
Signing up is easy. Click the "Event Calendar" link on the top menu to view our calendar of paintings. Select which painting you would like to paint and proceed to check out. Follow the on-screen directions to complete the order. Contact us if you have trouble completing your order and we will walk you through the process.
When do I need to arrive for class?
We recommend you arrive 30 minutes before class starts to allow time for you to get settled in and mingle before the painting starts.
When does the next calendar get posted?
We try to post the next month's calendar around the 10th of the month. If you'd like to receive an email each month when our new calendar is posted, be sure to add yourself to our email list.
What do I need to bring to the class?
We've stocked the bar with wine and beer, and provide the canvas, easel, brushes, paints, and apron for the class. All you need to bring are your friends and a 'have fun' attitude!
What days are classes held?
Classes are held on Thursday, Friday, and Saturday evenings. We also occasionally have classes on other nights during the week & on Saturday & Sunday afternoons – view our class calendar to find out more!
What does a class cost?
Weeknight classes are 2 hours and cost $38 per painter. Friday & Saturday classes are 3 hours and cost $48 per painter.
Is there reserved seating?
Yes, we have your easel set up for you at your spot before you arrive for class. If you have friends attending the class that you’d like to sit by, you can let us know when you book the class or you can send us an email (…just make sure to give us at least 24 hours notice).
Is there an age limit for the normal public classes?
We do have kid’s specific classes, and our public classes have the following requirements: Age requirements: *Evening Classes: Our evening classes are designed to be enjoyed as an fun night out for adults. Please leave any children under the age of 13 home during our evening classes. *Daytime Classes/Open House or Family Day: Children 7 and up are welcome at any of our daytime classes (starting before 3pm), and children of all ages are welcome at Open House or Family Day events with their parents. *Little Brushes: Please refer to class description for Little Brushes Kids Art Camp age requirements. Thank you!
What should I wear to the class?
No dress code here...dress casual or dress up. We will provide you with an apron but painters have been known to get involved in their work of art. The paint will stain your clothes.
Can I bring something?
Our location does not allow BYOB. You can purchase wine, beer, or liquor at our "Paint. Drink. Have Fun." bar. Glasses of wine are available for $5 - 8 dollars and bottle are available for $20 - 40/bottle. We have a great selection to satisfy every palate! Wine take home bags will be available for any leftover juice. Please remember, no byob at our studio location. You are welcome to bring your own food - cake, apps, etc. - for the event. Or you can order a personal pizza from Your Pie - which will be delivered during our first break.
I don’t have any artistic talent? Will I be able to complete the painting?
Absolutely! Our artist will guide you step-by-step through the featured painting and will ensure that you stay on track to completing your masterpiece by the end of class. There are no mistakes, but Acrylic paint dries quickly, making mistakes easy to fix and perfect.