Frequently Asked Questions

What is the cancellation policy?

Due to the custom nature of all our classes, NO REFUNDS will be given . If we are notified 24-48 hours prior to class, your seat can be turned into studio credit and must be used within 30 days. If you no-call no-show you forfeit your reservation payment and will not receive a credit. **WINTER WEATHER CANCELLATION POLICY: If winter weather causes us to cancel class, you will be fully refunded, or have the option of transferring to another class on the current calendar. If we remain open and you cancel your reservation due to driving conditions, your reservation is transferable on a one-time basis. You must notify us at least 5 hours before class and we will send you a studio credit. You will have 30 days to re-register for a future class.  * We reserve the right to cancel class if there are low-sign ups. If this happens, you will receive a full refund.* KIDS WINTER WORKSHOP / KIDS CAMP LITTLE BRUSHES: All sales are final.

How do I reserve a private party?

We require a $99 refundable deposit to put a "hold" on the space for your event. You can submit your deposit online, along with your requested date and time for the event. We will confirm with you during our normal business hours.

Can I bring alcohol or food?

Our location does not allow BYOB. You can purchase wine, beer, or liquor at our "Create. Drink. Have Fun." bar. Glasses of wine are available for $6 - 10 dollars and bottle are available for $18 - 40/bottle. We have a great selection to satisfy every palate! Check out our seasonal specialty drinks!! Wine take home bags will also be available for any leftover juice. Please remember, no byob at our studio location. You are welcome to bring your own food - cake, apps, etc. - for the event. Or you can order a personal pizza from Your Pie - which will be delivered during our first break.

How do I sign up for a class?

Signing up is easy! Click the "Event Calendar" link on the top menu to view our calendar of paintings. Select which painting you would like to paint and proceed to check out. Follow the on-screen directions to complete the order. Contact us if you have trouble completing your order and we will walk you through the process. We can't wait to paint with you!

When does the next calendar get posted?

We post the new calendar around the 10th of every month! If you'd like to be notified when our new calendar comes out, be sure to join our mailing list! Don't know how? Ask us! We'll help.

What do I need to bring to the class?

We've stocked the bar with wine, beer and liquor (and a couple other treats), and provide the canvas, easel, brushes, paints, and apron for classes. All you need to bring are your friends and a 'have fun' attitude! During Chunky Knit Classes we provide all the yarn and necessary materials as well.

What days are classes held?

Classes are held Wednesday through Sunday and occasionally on Tuesdays! During the week we hold public events from 7:00-9:00pm, however, Saturdays and Sundays we offer 2-3 classes per day! – view our class calendar to find out more!

When do I need to arrive for class?

We recommend you arrive 15 minutes before class starts to allow time for you to get settled in and mingle before the painting starts.

What does a class cost?

Painting classes start at $38 however we have been expanding into "beyond the canvas" events which ranges. Please see our calendar for exact prices

Is there reserved seating?

Yes, we have your spot set up with your name before you arrive for class. If you have friends attending the class that you’d like to sit by, you can let us know when you book the class or you can send us an email (…just make sure to give us at least 24 hours notice).

Is there an age limit for the normal public classes?

We do have kid’s specific classes Saturday and Sunday mornings. Our public classes have the following requirements: Age requirements: *Evening Classes: Our evening classes (after 5 pm) are designed to be enjoyed as an fun night out for adults. Please leave any children under the age of 16 home during our evening classes. *Daytime Classes/Freestyle Afternoon's or Family Fun Day: Children 7 and up are welcome at any of our daytime classes, and children of all ages are welcome at Freestyle Afternoon (Open Studio) or Family Fun day events with their parents. *Little Brushes: Please refer to class description for Little Brushes Kids Art Camp age requirements. Thank you!

What should I wear to the class?

No dress code here...dress casual or dress up! We will provide you with an apron but painters have been known to get involved in their work of art. Our paint will stain your clothes.

When can I reach one of the owners?

You can reach either Kaily or Merrill via email - theglen@pinotspalette or to the studio phone number - 847.730.5972. We return calls and e-mails promptly.

I don’t have any artistic talent? Will I be able to complete the painting?

Absolutely! Our artist will guide you step-by-step through the featured painting or project and will ensure that you stay on track to completing your masterpiece by the end of class. There are no mistakes but if there are parts of your painting you're not happy with - you're in luck! Acrylic paint dries quickly, making mistakes easy to fix and perfect.

Do you offer liquor as well as wine and beer?

Absolutely! We have a fun artsy-crafted cocktail menu as well as seasonal specials!

What are "Beyond The Canvas" Events?

Beyond the Canvas are our new events featuring painting on serving trays and a variety of wooden boards. These events also include DIY workshops such as Chinky Knit Blankets and/or pillows, and Wooden Sign Workshops. There are various pop-up events where you will be able to work with different mediums as well. Please check calendar.

I have never knit before, can I still join a Chunky Knit Workshop?

Of course! We guide you step-by-step through each and every project you attend at Pinot's Palette. No knitting experience required and we don't even use needles!

I have never knit before, can I still join a Chunky Knit Workshop?

Of course! We guide you step-by-step through each and every project you attend at Pinot's Palette. No knitting experience required and we don't even use needles!

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