Frequently Asked Questions
What is Pinot's Palette?
🎨 We are a paint and sip art instruction studio. Our awesome artists help you paint your very own masterpiece using step by step instruction. Bring your favorite snacks and come paint with us! No art experience is needed. Learn more about us at http://goo.gl/ah4BTr
How do I SIGN UP for a class?
🎨 Signing up is easy. Click the "Event Calendar" link at top of our webpage to view our calendar of paintings. Select which painting you would like to paint and read the Class Description for more details about the session. Click "Add Painting to Cart." Follow the on-screen directions to complete the order. Due to limited seating capacity, no observers/non-painters are allowed during our public art sessions. Contact us if you have trouble completing your order and we will walk you through the process. Paid reservations are required for all art session attendees.
What DAYS are art sessions held?
🎨 Regular public classes are held on Wednesday and/or Thursday through Saturday evenings. We also have classes and private parties seven (7) days a week as requested by customers – view our class calendar to find out more!
What does an art session COST?
🎨 Our prices range between $15 to $37 for Regular Public art sessions. By the way: Our competitors are way more EXPENSIVE than us☹️! Pricing for our Special art sessions (i.e., Open Canvas, Project Pet, Light-up, Fundraisers, etc.) varies. Our pricing is subject to change without notice and will at times vary per person based on art session type, canvas size, and discounts and promotions.... WE WILL MATCH OR BEAT competitor private party pricing with a written quote. For cost of private party art sessions, see Private Party Terms and Conditions.
Do You Offer Any Discounts, Special Promotions and Deals?
🎨 SPECIAL PROMOTIONS, DISCOUNTS, AND FREE GIFT CARDS: We offer great discounts on occasion but they are offered as an incentive to get customers to try us out so that we can give them an awesomely fun experience in the hopes that (let's be real) they will want to paint with us again enough to pay regular price. We do not, and cannot afford to, allow customers to "stack” or misuse discounts in order to receive a free session or to book more reservations than a particular discount allows. (Hint: Join our free Pinot Perks Reward program to earn free sessions and swag!) The canvas size for Seats that are discounted at 10% or more is 9x12 or smaller. Groupon Deal Vouchers and Free Gift Cards & Codes can only be used on a one-time-full-spend basis towards the cost of regular priced eligible art sessions, using 9x12 canvas or the canvas size stated in the deal voucher. Our discounts do not apply to any previously purchased seat(s). For information on our Groupon Discounts, check out our Blog page. https://www.pinotspalette.com/pleasantridge/blog
When do I need to arrive for class?
🎨 We recommend you arrive 15 minutes before class starts to allow time for you to get settled in and mingle before the painting starts.
What Party Options do you offer for groups?
🎨 We have several Party options that we can offer you: 1) Private Party - We offer private parties seven days a week between 9am and 11pm. 2) Regular Art Session w/ Pre-selected Featured Painting - You can choose to hold your party during one of our scheduled public sessions with a featured painting pre-selected by us. 3) Public Party w/ Painting Choice - We also offer Public Parties during a currently scheduled regular art sessions and you would get to help us choose the painting. See details on these options in our Reservation Terms and Conditions and in our Private Party Terms and Conditions sections of our website.
Is there reserved seating?
🎨 Yes, we have your easel set up for you at your spot before you arrive for class. Paid reservations are required for all attendees; no observers are allowed during our public art sessions. If you have friends attending the class that you would like to sit by, you can let us know when you book the class or you can send us an email. Just make sure to give us at least 24 hours notice. Learn how to get priority seating at https://www.pinotspalette.com/pinot-perks
What do I need to bring to the studio?
🎨 Bring your own hors d'ouevres or snacks. We provide the canvas, easel, brushes, paints, and apron for the class. Our Wine Bar is a "By the Bottle & Self-Serve" operation, so Please Bring Your Own Corkscrew. We provide the rest, including a serving area for your food, napkins, plates, utensils.
CAN I BRING MY OWN ALCOHOL OR OTHER DRINKS TO THE STUDIO?
🎨 We have an awesome WINE BAR at our studio, so BYOB drinks are not permitted. Customers 21 and older are able to purchase fine beers, wines and soft drinks from our fabulous Wine bar for on-premises consumption. We are pleased to offer our Wine Bar as a convenience to our customers that will save you valuable time! We stock our drink selections wholesale from the same distributors as other local bars, restaurants and supermarkets so our prices to you are the same or less! Fine beers and wines are available for purchase by the bottle at our fabulous Wine Bar, and we also have non-alcoholic beverages! We provide everything else needed for an entertaining art experience.We greatly appreciate your purchases from our Wine Bar. We are a new and small business, so your Bar and Souvenir purchases allow us to continue to be able to offer such courtesy free and discounted passes to you and future customers as a way to sample our studio to Paint. Drink. Have Fun With Us! Our bar menu is available at our website.
I am not artistic and can't draw stick figures! Will I be able to complete the painting?
🎨 Absolutely! Our artist will guide you step-by-step through the featured painting and will ensure that you stay on track to completing your masterpiece by the end of class. There are no "mistakes" in art. Salvador Dali once said, "Have no fear of perfection, you'll never reach it." Also, acrylic paint is very easy to work with, so it' easy to paint over or wipe away areas that you may wish to change.
When does the next calendar get posted?
🎨 We try to post the next month's calendar around the 15th of the month. If you'd like to receive an email each month when our new calendar is posted, be sure to add yourself to our email list.
What should I wear to the studio?
🎨 No dress code here...dress casual or dress up. We will provide you with an apron but painters have been known to get a splotch or two of paint on their clothing which typically can be washed out if caught within 30 seconds.
Is there an AGE limit for the regular public classes?
🎨 Our public evening art sessions require customers to be 13 to 17 years old accompanied by an adult with a paid reservation OR 18 years and older w/ no adult supervision required. No observers are allowed during our public art sessions, so all present in the studio must have paid reservations. All customers making reservations are required to confirm the age of the children attending with them. Music more suitable for adults is often played during our evening sessions. Our art entertainment studio includes a Wine Bar for customers 21 and up.
Do you offer KIDS classes?
🎨 Yes. A number of our sessions are kid-friendly for ages 5-12, particularly on the weekend. We also conduct periodic week-long art camps for kids. Learn about our Little Brushes Kids Art Camps at the following link: goo.gl/VXD0on
Can I bring people with me to the studio as OBSERVERS who do not want to paint?
🎨 No Observers are allowed in the studio for our Regular public art sessions. For private parties, you may invite guests who just wish to observe the festivities.
What is the CANCELLATION-REFUND policy?
🎨 For Regular Art Sessions: 48 hours cancellation notice is required for a refund, and 24 hours cancellation notice is required for a class credit. As soon as we receive your reservation, we make decisions about staffing, studio supplies and preparing for your visit to our studio, decisions that ultimately affect our capacity to operate our business. Cancellations and No-Shows can impact other customers as well as our ability to operate effectively. Therefore, our cancellation policy for Regular Public Classes is as follows: Reservations made less than 48 hours in advance are NOT eligible for a refund. A refund can only occur if notification of cancellation by the customer occurs at least 48 hours before class start. With 48 hours notice, a customer also has the option to put the reservation on hold for a later date or transfer the reservation to another class, on a one-time basis only. After one transfer/reschedule, the reservation/credit will be void if not used. For customer cancellations that occur at least 24 hours before start of class, the reservation can be put on hold for use at a later date or transferred to another class. Once a class credit or reservation transfer has been issued at the request, agreement or knowledge of the customer, receiving a refund is not an option. Loss of payment will occur for No Shows and/or if notification occurs less than 24 hours prior to class start. For No-Shows, we do not allow you to take unused supplies from the studio, as we incur an expense for prepping unused supplies. 🎨 Refund and Cancellation Policy for the Little Brushes camp: For cancellations that occur at least 7 days in advance (no matter when the Reservations was made), we will issue a reschedule credit for use within 60 calendar days of issue. In General, our kids camps are NOT eligible for refunds of any sort, due to the expense involved in planning and scheduling these 🎨 For Details, See Reservation Terms and Conditions and Private Party Terms and Conditions. http://pinotspalette.com/pleasantridge/reservation-terms-and-conditions
What happens to my reservation in the case of INCLEMENT WEATHER?
🎨 We encourage you to check the weather forecast several days in advance of your reservation so that you can make a decision in advance as to whether to cancel, change or keep your reservation. Most expected inclement weather is forecast several days in advance by local and national news stations. If there is inclement weather expected and a CUSTOMER cancels their reservation, we will honor the cancellation policy listed above. If WE make the decision to cancel a class, we will issue a class credit (refunds not available) which can be used for a future class. For sudden unexpected weather such as a tornado, we will issue a class credit upon request of the customer, within one (1) day after the inclement weather. If and once a class has been cancelled, we will post a message on our calendar, and email the customer if possible. A link to the above information is contained within the confirmation email and the reminder email sent to customers that have an active email address on file at the point of the cancellation.