Frequently Asked Questions

What is your cancellation policy for public classes?

While we regret to lose the opportunity to paint with you, our Pinot's Palette cancellation policy is as follows: A full refund can occur if notification of cancellation occurs at least 48 hours before class start time. You can also have the option to put the reservation on hold for a later date or transfer the reservation to another class. The reservation can be put on hold or transferred to another class if notification is received at least 24 hours before class start time. Loss of payment will occur if no notification of cancellation occurs or if notification occurs less than 24 hours prior to class start time. This cancellation policy applies to parties of 2 or less. For cancellation of a party of 3 or more, a minimum of one week's notice is required for a refund or to reschedule. Project Pet - A full refund can occur if notification is given 14 business days before the day of the class. The reason for this is because we photoshop each pet & have them individually custom printed onto each canvas. Project Pet - a class credit can be given to use on the next project pet class if notification is given at least 48 hours in advance.

Is there an age limit for public classes?

Yes, we are a BYOB art entertainment studio. For Regular Public Classes 13 to 17 years of age may attend with an adult, all attendees must have a paid seat. We do schedule ‘Family Days’, where all-ages are welcome to attend.

Can someone come who is not painting?

No, unfortunately we do not allow observers in our public classes. All attendees must have a paid seat.

What does Pinot's Palette provide?

We provide all of your painting supplies and apron to protect your clothing, along with paper plates, napkins, utensils, ice, ice buckets, wine openers, wine glasses, and complimentary bottled water.

What should I need to bring to the class?

We are a BYOB studio. Feel free to bring anything you’d like to drink or snack on during class. Guests will typically bring wine or beer, though any beverage is welcome. Food is welcome but please keep in mind that space is limited, so snacks and finger foods are best for our public classes.

When do I arrive for class?

We recommend you arrive 30 minutes before class starts to allow time for you to get settled in and mingle before the painting starts.

Is there reserved seating?

Please use our seating requests space while making your reservation to place the name of your group. You can also email us at memorialcity@pinotspalette.com at least 24 hours in advance M-F and let us know who you’d like to be seated with.

How do I sign up for a class?

Signing up is easy. Click the "Event Calendar" link on the top of the page to view our calendar of paintings. Select which painting you would like to paint and click "Add Painting to Cart." Follow the on-screen directions to complete the order. Contact us if you have trouble completing your order and we will walk you through the process.

Can I bring food? What type of food?

Food is welcome but please keep in mind that space is limited, so snack and finger foods are best for our public classes.

Can I bring something other than wine? Will there be something cold to put white wine in?

You can bring wine, beer, or liquor to Pinot's Palette. There will be a large ice bucket to put white wine in during the class. We do expect all painters to be responsible with alcohol on and off the premises.

What should I wear?

No dress code here...dress casual or dress up. We will provide you with an apron but painters have been known to get involved in their work of art.

When does next month's calendar get published?

We try to post the next month's calendar around the 15th of the month. If you'd like to receive an email each month when our new calendar is posted, be sure to add yourself to our email list.

What days are classes held?

Classes are held on Thursday, Friday, and Saturday evenings. We also occasionally have classes on other nights during the week & on Saturday & Sunday afternoons – view our class calendar to find out more!

I don't have any artistic talent. Will I be able to complete the painting?

Absolutely! Our artist will guide you step-by-step through the featured painting and will ensure that you stay on track to completing your masterpiece by the end of class. There are no mistakes, but Acrylic paint dries quickly, making mistakes easy to fix and perfect.

Are you a formal art class?

Our class motto is Paint. Drink. Have Fun.! We are a fun evening out that happens to include painting.