Frequently Asked Questions
What is your cancellation policy?
Due to the custom nature of all of our classes, we have a strict cancellation policy: A full refund can occur if notification of cancellation occurs at least 48 hours before class starts. You can also have the option of a class credit or transfer the reservation to another class. You may have a credit issued or transferred to another class if notification is received at least 24 hours before class starts with a $5 rebooking fee. Loss of payment will occur if no notification of cancellation occurs or if notification occurs less than 24 hours prior to class start. This cancellation policy applies to parties of 2 or less. For cancellation of a party of 3 or more, a minimum of 5 days notice is required for a refund, reschedule or credit. THERE ARE NO EXCEPTIONS! For inclement weather: If we cancel due to weather conditions, you can choose between a hold on your reservation or refund. If you choose to not attend due to weather conditions in your area, a hold will be placed on your reservation for 30 days. In this case, no refund will be given.
I have less than the minimum number of painters required for my private party... is this going to be a problem?
Not at all! We're more than willing to work with smaller groups, as long as you cover the cost for the minimum number of seats.
How do I sign up for a class?
It's as easy as clicking on "Event Calendar" at the top of the screen to pull up our class calendar. Select which painting you would like to paint and you can add seats to your cart! Follow the on-screen directions to complete the order. Contact us if you have trouble completing your order and we will walk you through the process.
What are the age requirements?
Yes. 13 and up for regular public classes. 6 and up for Family paint days or kids classes.
Can I bring my friend with me to sit and watch but not paint?
Unfortunately, we cannot allow non-painters in the class. We charge by the painting and seats and are limited in our space. If you would like to be a part of the action, please register and we will gladly make room for you too!
Am I allowed to bring in my own refreshments?
Yes, but please remember that this is NOT a BYOB location! You're allowed to bring in any snacks, treats, and drinks that you'd like, as long as they're non-alcoholic.
When do I need to arrive to class?
We recommend arriving 15-30 minutes before class starts to allow time for you to get settled in and mingle with friends before the painting starts.
When does the next calendar get posted?
We try to post the next month's calendar around the 15th of the month. If you'd like to receive an email each month when our new calendar is posted, be sure to add yourself to our email list on the bottom of this page.
What should I wear to class?
No dress code here...dress casual or dress up. We will provide you with an apron but painters have been known to get involved in their work of art.
Is there reserved seating?
Yes, we have your easel set up for you at your spot before you arrive for class. Pinot Perks members receive priority seating. If you have friends attending the class that you’d like to sit by, you can let us know when you book the class or you can send us an email (…just make sure to give us at least 24 hours notice). Private Parties have open seating.
What days are classes held?
Classes are held regularly on Tuesday, Thursday, Friday, and Saturdays, with exception of holidays or special events. Private Parties can be held 7 days a week between the hours of 10a-10p depending on availability.
What is the Weather Policy?
We will look at each class on an individual basis as the storm fronts get near. We typically do not cancel classes due to weather. However, we understand that acts of nature are out of everyone’s control and if any painters are traveling or feel unsafe in driving we are happy to accommodate those customers by issuing either a refund or a class credit. We do not want anyone’s safety to be jeopardized attempting attend a class. In the rare event that we absolutely have to cancel class, we will notify painters 2 hours prior to the classes scheduled start time via either email, phone call, or both.
What does a public class cost?
2 hour public classes are $35 per painter, and 3 hour public classes are $45 per painter.
Are Walk-ins welcome?
While we prefer pre-registration, walk-ins are welcome. Please note that we do require a minimum of 8 painters per class. If the class minimum is not met, those registered will be notified in advance to reschedule or obtain a refund..
I really want my painting to be one of a kind; do you do custom paintings?
For a fee, one of our talented artists will work with you to get the perfect, one-of-a-kind custom painting for whatever event you're hosting!