Frequently Asked Questions
How do I sign up for a class?
Signing up is easy! Click the event calendar at the top of the page. Select which painting you would like to paint and click "Add Painting to Cart." Follow the on-screen directions to complete the order. Contact us if you have trouble completing your order and we will walk you through the process.
Do I need to pre pay or can I just walk in to a class?
For us to guarantee you a seat, we do ask that you pre-register for any event you wish to attend. This also allows for our studio to be prepared for your arrival!
My friends are painting but I just want to come watch, is that okay?
For the courtesy of all guests, every person entering the studio must pay for a seat whether painting or not. The only exlusions to this are for parents accompanying children during non drop off events.
What days are classes held?
Classes are usually held on Thursday, Friday, and Saturday evenings as well as Saturday afternoons and Sunday afternoons. . We often have classes on other nights during the week as well. View our class calendar to find out more!
What does a class cost?
Most classes cost $37 for a 2 hour event and $47 for a 3 hour event. However, we sometimes offer specially priced classes for All Ages Events and Ladies Night Out. Please see our calendar.
When do I need to arrive for class?
We do start painting promptly so we suggest you arrive 15 mins prior to class to settle in and mingle before the fun starts!
Is there reserved seating?
Yes, we have your easel set up for you at your spot before you arrive for class. If you have friends attending the class that you’d like to sit by, you can let us know when you book the class or you can send us an email (…just make sure to give us at least 24 hours notice).
What is the cancellation policy?
Please note our policy to cancel applies to individuals in all public and private events. Private Parties: • There is a 14 day cancellation policy for all PRIVATE PARTIES. The host's credit card will be charged the $150 cancellation fee if less than 14 days’ notice of event cancellation is given. • If the minimum requirement is not met for the party through attendance, the host/hostess is responsible to pay for the balance of seats to meet the minimum. For Regular Public Classes: • 48 hours or more notice, you may have a full refund or credit. (FOR PUBLIC CLASSES) 24-48 hours your will receive STORE CREDIT ONLY which must be used within 30 days. Due to the custom nature of our classes, we do not issue refunds or credits with less than 24 hours notice.. • No calls / No shows will NOT be issued store credit. • Groups of 3 or more cancelling in one class must give at least 5 days notice to receive store credit. Please see weather related cancellation policy in FAQ.
I don’t have any artistic talent? Will I be able to complete the painting?
Absolutely! Our artist will guide you step-by-step through the featured painting and will ensure that you stay on track to completing your masterpiece by the end of class. There are no mistakes in art! (But if there is an area you would like to "fix" acrylic paint dries quickly so you can make changes!)
What do I need to bring to class?
Bring an open mind and the willingness to have FUN! We provide the canvas, easel, brushes, paints, and apron for the class. All you need to bring are any drinks and/or appetizers you might want during the class. We also provide the wine glasses, corkscrews, ice buckets with ice & we have plates, napkins, and silverware.
When does the next calendar get posted?
We try to post the next month's calendar around the 15th of the month. If you'd like to receive an email each month when our new calendar is posted, be sure to add yourself to our email list.
What should I wear to class?
No dress code here...dress casual or dress up. We will provide you with an apron but painters have been known to get involved in their work of art.
Can I bring something other than wine? Will there be something cold to put white wine in?
You can bring wine, beer, or liquor to Pinot's Palette. There will be a large ice bucket to put white wine in during the class. We do expect all painters to be responsible with alcohol on and off the premises and will card those guests under 21.
When do you hold private parties?
Private Parties can be held any day of the week based on availability with a 10 person minimum and a refundable $150 deposit. Please call the studio to schedule your party. For parties over 22 guests, please call the studio for availability.
Is there an age limit for a normal public event?
Yes, we are a BYOB art entertainment studio. We welcome guests 14+ to any public class on our calendar with the understanding that we are primarily an adult venue. We do have ALL AGES specific classes for younger painters which are usually held Sundays. -14 to 17 years old may attend any class with A PAYING adult. -18 and older do not require an older painter to accompany them but will be subject to showing ID. We do not allow "observers" or non paying guests to be in the studio during a public class. All attendees, whether painting or not, must pay for a seat to attend.
Will you donate to our cause? Do you hold fundraisers?
Pinot's Palette takes pride in helping our community. If your organization would like Pinot's Palette to donate to your event or if you would like to hold your fundraiser in our studio, please contact us at email@example.com
Is Pinot's Palette - Glen Mills locally owned and operated?
Yes. We are a national franchise but each location is a small business locally owned and operated
What is your weather cancellation policy?
If weather causes us to cancel class, you will receive a class credit for a future date of your choice. You also may request a refund via email up to 24 hours past the date of the class. No refunds will occur if your request is not received via email 24 hours after the scheduled class. If our studio is open and you choose to not come to class due to inclement weather in your area, you will recieve a class credit for a future class good for 60 days. You must request the credit via email at least 4 hours prior to the start of class. There are no exceptions to this policy.