Frequently Asked Questions
How do I sign up for a class?
Signing up is easy! Click the event calendar at the top of the page. Select which painting you would like to paint and click "Add Painting to Cart." Follow the on-screen directions to complete the order. Contact us if you have trouble completing your order and we will walk you through the process.
Do I need to pre-pay to register for a class or can I just walk-in?
For us to guarantee you a seat, we do ask that you pre-register for any event you wish to attend. This also allows for our studio to be prepared for your arrival!
My friends are painting but I just want to watch. Can I do this?
For the courtesy of all guests, every person entering the studio must pay for a seat whether painting or not. The only exlusions to this are for parents accompanying children during non drop off events.
When are classes held?
Classes are usually held on Thursday, Friday, and Saturday evenings as well as Saturdayand Sunday mornings and afternoons.. We often have classes on other nights during the week as well. View our class calendar to find out more!
How much does a class cost?
Most classes cost $35 for a 2 hour event and $45 for a 3 hour event. However, we sometimes offer specially priced classes for various occassions. Please see our calendar.
When do I need to arrive for my class?
We do start painting promptly so we suggest you arrive 15 mins prior to class to settle in and mingle before the fun starts!
Is there reserved seating?
Yes, we have your easel set up for you at your spot before you arrive for class. If you have friends attending the class that you’d like to sit by, you can let us know when you book the class or you can send us an email in advance.
What is the cancellation policy?
Due to the custom nature of all of our classes, we have a strict cancellation policy: A full refund can occur if notification of cancellation occurs at least 48 hours before class starts. You can also have the option to put the reservation on hold for a later date or transfer the reservation to another class. The reservation can be put on hold or transferred to another class if notification is received at least 24 hours before class starts. Loss of payment will occur if no notification of cancellation occurs or if notification occurs less than 24 hours prior to class start. This cancellation policy applies to parties of 2 or less. For cancellation of a party of 3 or more, a minimum of 5 days notice is required for a refund or to reschedule. THERE ARE NO EXCEPTIONS! For inclement weather: If we cancel due to weather conditions, you can choose between a hold on your reservation or refund. If you choose to not attend due to weather conditions in your area, a refund or credit will be given. We want our customers to be safe!
I cant even draw a stick figure! Will I be able to do this?
We hear this often. Absolutely! Our artist will guide you step-by-step through the featured painting and will ensure that you stay on track to completing your masterpiece by the end of class. There are no mistakes in art! If at anytime after your class you are not completely happy with your painting, you are welcome to stop in and touch it up at another time.
What do I need to bring?
Bring an open mind and the willingness to have FUN! We provide the canvas, easel, brushes, paints, and apron for the class. All you need to bring are any drinks and/or appetizers you might want during the class. We also provide the wine glasses, corkscrews, ice buckets with ice & we have plates, napkins, and silverware.
When does the next calendar get posted?
We try to post the next month's calendar around the 15th of the month. If you'd like to receive an email each month when our new calendar is posted, be sure to add yourself to our email list.
What should I wear to the class?
Dress casual or dress up. It is your night out on the town and we want you to be comfortable. However, you are painting your own masterpiece and there is potential for paint to end up places other than your canvas. With that in mind, we will provide you with a Pinot's Palette aprons for the evening.
Can I bring my own beer or wine?
Yes! Our Dubuque location is a BYOB studio.
Is there an age limit for a normal public class?
Unless specified on our calendar, we welcome guests 14+ to anyof our evening public classes with the understanding that we are primarily an adult venue. Our weekend classes during the afternoon are a bit more flexible allowing for younger ages, depending on the painting and the occassion. Our calendar lists specific age restrictions for each class, if any. We do offer classes for younger painters which are usually held Sundays, and other times for a Family Day painting welcoming all ages. Please visit our calendar for a full schedule. -14 to 17 years old may attend any class with A PAYING adult. -18 and older do not require an older painter to accompany them but will be subject to showing ID. We do not allow "observers" or non paying guests to be in the studio during a public class. All attendees, whether painting or not, must pay for a seat to attend.
Will you donate to our cause? Can we organize a fundraiser?
Pinot's Palette takes pride in helping our community. If your organization would like Pinot's Palette to donate to your event or if you would like to hold your fundraiser in our studio, please contact us at: Dubuque@pinotspalette.com
Is Pinot's Palette Dubuque locally owned and operated?
Yes. We are a national franchise but each location is a small business locally owned and operated
Additional cancellation and refund information
In the event that we cancel, there will be no charge. In the event that the customer cancels, even within the allowable timeframe, a $5.00 fee will be charged to cover the expenses from the merchant credit card companies. We are sorry to have to do this but we incur a charge on every transaction made.
What if I want to cancel a group?
Group cancellation policies are as follows: groups of 5 or more will be given credit unless cancellation is made prior to 5 days in advance.
Can my kids share a canvas
No. Occasionally we allow an adult and child to share on a specific family day class. This would be noted in the class description.