Reservation Terms and Conditions

Thank Your for booking your easel at Pinot's Palette Chesterfield! We cannot wait to paint with you! We want you to have the best time possible when coming here to Paint. Drink. Have Fun. with us! In order to provide you with the level of service that all of our customers come to expect, here are some reminders to make your day special!

Age Requirements:
Pinot's Palette offers a fun night out for adults, and our studio maintains an adult atmosphere during public classes where alcohol is consumed. Paint. Drink. Have Fun. is our MOTTO! For this reason, no children 12 or under will be admitted to public classes(with the exception of specifically labeled Family Days or Kids classes). If you would like a more family friendly environment or have kids 12 and under, we recommend scheduling a private party so you can control your level of fun!

Teens 13-17 may come to our regular classes when accompanied by a paid adult. 18+ are welcome to join our classes with no restriction, other than alcohol restrictions due to age. Missouri law maintains that a person must be 21 and up to consume alcohol.

No non paying or observers allowed during ALL CLASSES. No exceptions, to ensure that our guests who are painting are not disturbed by non painters.

Alcohol Policy: Per Missouri Law, Guests must be 21 or older to consume or purchase alcohol. This includes Private Parties.

BYOB: For our regular classes and private parties: You are welcome to bring beer and wine to enjoy. We provide glassware, openers, ice, and ice bucket for chilling beverages. We also have a bar that serves very reasonably priced beer and wine for purchase as well.

Family Days/Kids Days, and public classes where kids are welcome: Alcohol is no longer allowed when kids are present during Family Days and Kids Days. For private parties with kids in attendance, alcohol is permitted with permission of the host.

Cancellation Policy
A reservation for groups of 1-3 painters may be cancelled and refunded in full if at least 48 hours notice is received before your scheduled class START time, for groups of three or less, whether paying separately or together. All Cancellation requests, including weather, with less than 24 hours notice require email notification to chesterfield@pinotspalette.com prior to the start of class. Phone notifications, or having friends cancel for you at the studio are not honored, and the seat is forfeited.

A reservation may be transferred to another class, or placed on hold for future use, if at least 24 hours notice is received before your scheduled class START time, for groups of three or less, whether paying together or separately

For groups of 4 or more, signing up individually or as a group, one week's notice is required for full refunds and holds due to artists scheduling.

Out of respect for ALL customers, We do not offer refunds or reschedules for no-show reservations, or with same-day or next-day notice. Please be familiar with these policies prior to 48 hours!

Private Party cancellations may require approval from the host due to party minimums.

Private Party cancellations require two weeks notice for rescheduling or refund of the deposit. Cancellations and reschedules with less than two weeks notice forfeit the deposit.

Project Pet Cancellation policy: All reservations must be made one week in advance and all photos must be in one week in advance. Reservations cannot be cancelled with less than 1 weeks notice due to processing time for canvases and the unique nature of your pet on the canvas. Seats will be issued a class credit if we do not receive your pet's photo in time to prepare your canvas for class.

**WINTER WEATHER CANCELLATION POLICY: If winter weather causes us to cancel class, you will be issues a class credit, or have the option of transferring to another on the current calendar. If we remain open and you cancel your reservation due to driving conditions where you live, your reservation is transferrable on a one time only basis to another class on the current calendar, no further moves or cancellations allowed. We do not allow transfers, holds credits, due to rain, heat, cold, sunny days, cloudy days. You must notify us at least 3 hours before class to take advantage of the transfer. Cancellation requests must be emailed to chesterfield@pinotspalette.com at least three hours prior. Phone and in person requests cannot be honored.

Assigned Seating: Public Class seating is determined in advance to ensure a quick, efficient check-in experience. Please utilize the seating request field on the reservation or email requests to chesterfield@pinotspalette.com. If you have any other seating factors to consider (left-handed painters, wheel-chair access, etc.), all attempts will be made to accommodate your requests but are not guaranteed due to the amount of requests that come in. Please note, observers are not allowed in any public classes.

What Should I Bring? You may bring any food you wish! We have a bar which serves a variety of beer and wine, for you to purchase, or you may BYOB. Feel free to bring in any beer wine, or non alcoholic beverages (unless a family or kids public class). We practice the honor system in our studios and guests are not expected or required to share food and drink with anyone outside your own reservation or group.

What Does Pinot’s Palette Provide? In attending a class or party you will find aprons, ice and ice tubs, paper plates and utensils, napkins, and complimentary bottled water, all available for your use while in the studio. All the supplies and materials necessary to complete your painting are included in the seat price.

Photographs will be taken during class as a convenience to our patrons, and may be displayed on the internet or in print so that friends, family and colleagues can share your Pinot's Palette experience. Remember, what happens at Pinot's ends up on Facebook, Twitter, Instagram, and any other social media! If you see a photograph that you do not wish to be displayed, please contact the studio and the photo will be promptly removed. We can't wait to see you painting!

Website Terms and Conditions of Use

1. Terms

By accessing this website (the “Site”), the person(s) accessing the Site (“You” or “Your”) is agreeing to be bound by, and responsible for compliance with, the Website Terms and Conditions of Use (the “Terms of Use”) of Pinot’s Palette Franchise LLC, its franchise studios, affiliated companies, and its authorized agents, employees and assignees (collectively, “Pinot’s Palette”) and all applicable laws and regulations, including applicable local laws. If You do not agree with any of the Terms of Use, You are prohibited from using or accessing the Site. The Materials contained in the Site are protected by applicable copyright and trademark laws.

2. Proprietary Rights

Notwithstanding anything to the contrary herein, Pinot’s Palette owns, solely and exclusively, all rights, title and interest in and to the Site, all the content (including, but not limited to, audio, photographs, illustrations, graphics, other visuals, video, copy, text, and software), code and date on the Site, including, but not limited to, any copyrights, trademark rights, patent rights, database rights and other intellectual property and proprietary rights therein (collectively, the “Materials”). Your use of the Site does not grant to You ownership of the Materials that You may access on or through the Site.

3. Use License

Permission is granted to access and view the Materials and, unless otherwise indicted in these Terms of Use, download one (1) copy of the Materials for personal, non-commercial transitory viewing only (the “License”). The License is not a transfer of title. Under the License, You may not:

  • Modify the Materials or copy the Materials more than one (1) time;
  • Use the Materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • Attempt to decompile or reverse engineer the Materials;
  • Remove any copyright or other proprietary notations from the Materials; or
  • Transfer the Materials to any other person, or “mirror” the Materials on any other server.

The License shall automatically terminate if You violate any of the Terms of Use. The License may be terminated by Pinot’s Palette at any time. Upon termination of the License, You must destroy any downloaded or copied Materials in Your possession whether in electronic or printed format.

4. Chargeback Policy

All references to a “chargeback” refer to a reversal of a credit or debit card charge placed on the Sites and/or at the Services initiated by You. There is no reason for a chargeback to ever be filed. If You feel that Your credit or debit card was used fraudulently on the Sites or at the Services, please contact Pinot’s Palette for immediate resolution.

YOU AGREE THAT YOU WILL NOT CHARGEBACK ANY AMOUNTS CHARGED TO YOUR CREDIT OR DEBIT CARD ON THE SITES OR AT THE SERVICES. IF YOU CHARGEBACK A CREDIT OR DEBIT CARD CHARGE FOR A PAYMENT INITIATED BY YOU OR ANY AUTHORIZED USER OF THE CREDIT OR DEBIT CARD, YOU AGREE THAT PINOT’S PALETTE MAY RECOVER THE AMOUNT OF THE CHARGEBACK IN ADDITION TO FEES BY ANY MEANS DEEMED NECESSARY, INCLUDING, BUT NOT LIMITED TO, RECHARGING YOUR CREDIT OR DEBIT CARD OR HAVING THE AMOUNT RECOVERED BY A COLLECTION AGENCY.

5. Disclaimer

THE MATERIALS ON THE SITE ARE PROVIDED “AS IS”. PINOT’S PALETTE MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, AND HEREBY DISCLAIMS AND NEGATES ALL OTHER WARRANTIES OF ANY KIND, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR OTHER VIOLATION OF RIGHTS. FURTHER, PINOT’S PALETTE DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS CONCERNING THE ACCURACY, LIKELY RESULTS, OR RELIABILITY OF THE USE OF THE MATERIALS ON THE SITE OR ON ANY SITES LINKED TO THE SITE.

6. Limitations

IN NO EVENT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL PINOT’S PALETTE BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND OR CHARACTER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF DATA OR PROFIT, OR DUE TO BUSINESS INTERRUPTION) ARISING OUT OF OR RELATED TO THE USE OR INABILITY TO USE THE SITE OR THE MATERIALS ON THE SITE, EVEN IF PINOT’S PALETTE HAS BEEN NOTIFIED ORALLY OR IN WRITING OF THE POSSIBILITY OF SUCH DAMAGE.

7. Indemnification

You agree to defend, indemnify and hold Pinot’s Palette harmless from any and all claims, demands, causes of action, costs, expenses, attorney’s fees, damages or liabilities of any kind arising out of or relating, in whole or in part, to the use or inability to use the Site or the Materials on the Site, or Your breach or violation of the law or of these Terms of Use.

8. Revisions and Errata

The Materials appearing on the Site may include technical, typographical, or photographic errors. Pinot’s Palette does not warrant that any of the Materials on the Site are accurate, complete, or current. Pinot’s Palette may make changes to the Materials contained on the Site at any time without notice. Pinot’s Palette does not, however, make any commitment to update the Materials.

9. Links

Pinot’s Palette has not reviewed all of the websites linked to the Site and is not responsible for the content of any such linked websites. The inclusion of any link to a website does not imply endorsement by Pinot’s Palette of such website, and the use of any such linked web site is at Your own risk.

10. Terms of Use Modifications

Pinot’s Palette may revise the Terms of Use for the Site at any time without notice. By accessing the Site, You are agreeing to be bound by the then-current version of the Terms of Use.

11. Governing Law

Any claim relating to the Site or the Terms of Use shall be governed by the laws of the State of Texas without regard to its conflict of law provisions.