Frequently Asked Questions
Yes our studio is OPEN! COVID-19 New Safety Precautions & Regulations: What you want to know...
At Pinot’s Palette in Bay Shore we take the safety of all of painting guests very seriously. Meeting all CDC and state regulations here is what you should know about our re-opening and in-studio classes. We are extremely excited to welcome you back to paint and unwind and relax with your family and friends. Note our summer paint special: 10 painters only $350 until 8/31/20 you pick the painting/sate/time and it is only your family/friends. Inquire at: email@example.com with any questions on new protocol or for party information. In-Studio Safety Procedures: • Hand Sanitizer for all guests upon entry and at every station. • Masks required for entry, in all common areas and in restrooms, when you are seated, sipping or snacking in your seat you can feel free to relax and remove your mask. • Of course you can choose to wear masks the entire time, and always feel free to step outside during class. • We are not using the same brushes or water cups in the same week (once a week usage). All materials are sanitized after every use, as well as all counter tops and all surfaces. • We have fresh paper down on all tables for each new paint class. • We have disposable aprons instead of cloth for your preference. • Brush sets are also available for purchase at $30, or you can feel free to bring in your own brushes from home/if you have from take home kit etc. • Our studio has a wall of window, we open when AC is not in use to circulate air. • Entire team in masks or face shields when teaching, including bartender with plexiguard by register. • We encourage credit cards and tabs instead of cash for less handling of money between guests. • 6 feet Social Distancing between unique parties/guests. • 6 foot stickers within the entire studio to mark bathroom line or bar standing placement. • Overall reduced studio occupancy. We welcome you home. We are proud to be open again, better and safer than before and so thankful for all of your who bought virtual parties and classes and take home kits to keep our studio going during studio closure!
VIRTUAL PARTIES & CLASSES & TAKE HOME KITS: What you need and want to know....
Yes we will continue to offer virtual parties and take home kits even now that we are open! For your reference, please find a description and associated pricing for each option. Video-on-demand Art Kits are: $30 per kit and include a step-by-step two hour video tutorial. Watchign the video is simple, you can utilize your phone, an ipad, computer or even display on a smart TV. Your video access is good for 7 days from the time of pick-up. Also included is a 16x20 canvas unless otherwise noted), water cup, paper towel and paper mixing plate and all brushes and paints needed to complete your project. You will find these options as well as wood palette; wood serving tray and canvas tote bag kits listed from our 'SHOP' page located on the top men bar of our website at: https://www.pinotspalette.com/bayshore/shop For all Virtual LIVE Public Classes (with a LIVE artist online), view all on our website for all show times at: https://www.pinotspalette.com/bayshore/eventsAfter the first viewing you can also play back the class for up to four days! Virtual Paint Parties: Kids Parties (Ages 6-15): $35 w/ 12 child minimum, no max, includes all taxes and all supplies. We will sing Happy Birthday online...and ask about special birthday cupcake and party ideas! Inquire all at: firstname.lastname@example.org Adult Parties/Corporate Events: $38 with 15 required guests, no max, includes all taxes and all supplies. Inquire all at: email@example.com Only have 6 or 8? Join and celebrate in one of our PUBLIC VIRTUAL paint parties or order at-home TAKE HOME KITS. View all online. Call 631.446.4777 for party details or email: firstname.lastname@example.org
Do you offer kids parties? What ages?
Yes we offer little brushes paint parties for ages 6-15 years old. 16+ is considered an adult. You can request a pdf of party pricing and information and inquire about your date and time by emailing email@example.com or calling 631.446.4777 Best time to reach us is M-Fri 9-4pm. 2-hour paint parties are $35 per child including 1.5 slices of pizza and unlimited juice/soft drink selections/complimentary water (in-studio or virtual options) with a required minimum of 12 children. $35 includes all taxes and fees, does not include gratuity at your discretion, recommended 20% gratuity. Have less painters? You can certainly host a kid’s party with less than 12 kids as long as the minimum fee for 12 kids is paid or ask about hosting a party within a public class or purchasing $30 video take home kits to host your own at-home paint party! 48 hours prior to your party you will provide us with your final headcount for pizza! Email today for a link to view our entire paint library and request your time and date. A $250 deposit locks in your date and gets us started on your online invitation. Nominated Best L.I. Children's Paint Parties by BFCU.
What is your reservation / reschedule policy?
All Reservation Seat Sales are Final. Transfers into a future class on our calendar (including Virtual or Take Home Kits) are allowed when calling 48 hours in advance of your scheduled class otherwise All Reservation Seat Sales are Final. As our staff is secured based on the number of completed reservations, and to allow for accurate assessment of future reservations for interested painting guests all sales are deemed final upon purchase. In the case of an emergency/when calling or emailing (firstname.lastname@example.org) 48 hours in advance of your class, guests may be transferred into another class on our Bay Shore calendar. When transferring into a class of a lower value the difference will be refunded back to your card. When transferring into a class of higher value please call 631.446.4777 as your credit card number is not kept on file for your protection and security. We do not offer refunds, nor transfers, for no-show reservations (or with same-day or next-day notice). Sorry no exceptions. If an event is postponed or rescheduled, due to inclement weather or other circumstances, tickets will be honored for the rescheduled date and guests will be notified by the phone/email noted on their reservation and a class cancellation notice will be listed on our website at pinotspalette.com/bayshore. If an event is cancelled without a rescheduled date, the choice of a refund or credit will be issued to the registered guest(s). Any credit issued will be valid for 60 days from the original ticket purchase date and valid on take home kits and virtual classes. In the rare case of extreme emergency as in death, sickness, Covid/travel required quarantines, any refund honored made is minus any applied discounts and $5 for credit card processing and transaction fee per order or $10 for orders with groups reserved for 5 or more guests.
Where are you located?
We are on the beautiful South Shore of Long Island in Bay Shore. Our address is 61 West Main Street, Bay Shore NY 11706 about 50 feet west of the Bay Shore YMCA Boulton Theater (the first right you can make after the theater) and across the street from Peninsula Chinese and Japanese Restaurant. PARKING: We have a huge lot right along our studio, spots with numbers in them require the meter to be fed. Spot with no numbers in them are FREE PARKING spots. So park one or two rows back and enjoy free parking while you paint. Note: we are just off of main street (on the side street) directly behind the new Salt & Barrel Oyster Bar/Restaurant aka Park Ave, so if you are looking for us up and down Main, please do not we are technically on the side street.…We have plenty of parking right behind our studio. This location has ton of wonderful bars and restaurants that you can walk to before or after your Pinot's paint class, so get ready for a wonderful day or evening. If you don't find parking on main street there is a HUGE parking lot directly behind our studio. Nearby Landmarks On the beautiful south shore, located 50 ft. west of the Bay Shore Boulton Theater (your first right after the theater). Across the street from Peninsula Chinese and next door to Salt & Barrel. Conversely we are about 2 blocks east of the Bay Shore YMCA & St. Patricks Church. From Long Island Expressway Take exit 53 and merge onto Sagtikos Parkway South. Stay to the left and merge onto Hecksher State parkway. Get in to right lane immediately and take first exit 42S (Fifth Ave) towards Bay Shore. Turn left onto 27A (W. Main St) go about .02 miles at intersection with Park Ave. Turn left onto Park Ave and head towards the municipal parking lot. From Sunrise Highway Take exit 43 South (Fifth Ave) towards Bay Shore. Turn left onto 27A (W. Main St) go about .02 miles at intersection with Park Ave. Turn left onto Park Ave and head towards the municipal parking lot. From Southern State Parkway West Take exit 40 south towards Robert Moses State Park. Take exit RM1E onto Sunrise highway east. Take exit 43 South (Fifth Ave) towards Bay Shore. Turn left onto 27A (W. Main St) go about .02 miles at intersection with Park Ave. Turn left onto Park Ave and head towards the municipal parking lot
Is there reserved seating?
When you register for your class online you can tell us in the comments field if there is anyone you want to sit next to and then we'll make sure you are seated next to any of your friends or family members, just be sure to state their name in your comments and when you come in you'll be seated next to your guests! You can come to a class alone or with 20 people…no limit to the amount of folks you can come paint with…as long as we have seats open..tell all your friends to come to the same class and its like hosting a party without any of the fuss.
Is there an age limit for the normal public classes?
Pinot's Palette offers a fun paint classes. At evening classes ages 8-12 years of age may attend when accompanied by a guardian, and 13+ are welcome to join our classes at any time. New York law maintains that a person must be 21 and up to consume alcohol with Valid ID. Ages 8 and under are recommended to attend our family friendly marked classes. On family friendly marked classes ages 8 and up are welcome to be dropped off and picked up exactly at the end of classes. Younger than eight may attend with an adult present to assist.
How do I sign up for a class?
Signing up is easy. Click the Event Calendar from the top navigation link to view our calendar of paintings. Select which painting you want to paint and click "Add Painting to Cart." Follow the on-screen directions to complete the order. Contact us if you have trouble completing your order and we can book over the phone 631.446.4777. Also if seat are available and your are nearby, you can always come in at least 15 minutes prior to the start of a class and we can accept payment for your seat at the bar! See you soon.
When do I need to arrive for class?
We recommend you arrive 20 minutes before class starts to allow time for you to get settled in, grab a drink or snack at the bar and mingle before the painting starts. Guests arriving a few minutes late can be caught up, guests arriving 20 or more minutes late will find it hard to catch up but may still be seated an paint the painting as best they can but the class will still end on time we have incoming classes after each class and can not extend class time for late arrivals we hope you understand. Of course we will make every effort to catch you up, we do have painting 'tricks' ...
Do you host private parties and/or kids parties?
YES and YES. Our minimum painter requirement for a private party is 15 adults at $38 for in-studio or virtual. For kids 8-15 years old we have a 12 person minimum at $35 and includes pizza and drinks. A $250 REFUNDABLE deposit allows you to select your date, time and the painting you want your guests to paint. Ask about catering options and drink specials. The best part everyone goes home with a party favor (their painting) as a wonderful reminder about your event. PS we also do fundraising events for 5013c organizations or special causes. Call or email for pricing and details. A private party may be cancelled with deposit refunded or rescheduled with full deposit applied, with at least 10 business days’ (i.e. M-F) notice before your scheduled party. Deposits may be applied to your party. Final headcount must be provided 48 hours prior to the start of your event.
I don’t have any artistic talent? Will I be able to complete the painting?
Absolutely! Our artist will guide you step-by-step through the featured painting and will ensure that you stay on track to completing your masterpiece by the end of class. Nearly everyone is surprised at their inner Picasso! There are no mistakes only happy little artistic creative moments...
Can I bring wine? No sorry. Is alcohol included with my seat? May I bring food?
Wine varietals are for sale by the bottle or glass at the bar and is not included in the seat price. We are not a BYOB. Beer and other beverages such as sodas, coffee or bottled water are also available for purchase. 21 to drink with valid ID, please drink responsibly. We do not have a kitchen but you are more than welcome to bring food or any snacks for yourself and your guests. Sternos, candles or anything flammable is not permitted. We do have LED birthday candles for you to utilize, please ask. We will provide counter-top space. Also we are located in the heart of Bay Shore and our studio is surrounded by plenty of restaurants, pizza, bagel and sandwich shops. So plan dinner with friends before or after your paint class and take advantage of all that Bay Shore has to offer. So think of us like a movie theater--you can buy your ticket online but snacks and drinks are for sale separately at the bar. We do accept cash, debit and charge cards at the bar.
What should I wear to the class?
No dress code here...dress casual or dress up. We will provide you with an apron but painters have been known to get 'involved' in their work of art so you might not want to come dressed in your favorite new shirt. If you do get paint on yourself quickly head to the sink, a quick reaction and some soap and water sometimes does the trick.
What days are classes held?
Classes are usually held on Wed, Thursday, Friday, and Saturday evenings and Sundays. BUT we add many classes at varying days/times based on demand, requests, season, and for special events so your best bet is to always click on our EVENT CALENDAR from the website and this will show you all public classes for the current month. You can also download the Pinot's Palette APP to view all classes with painting photos easily on your mobile devices! Sign up for our monthly newsletter and be sure to get the following month's calendar delivered right to your inbox (Sign up at web page https://app.e2ma.net/app2/audience/signup/1806004/1766280)
What does a class cost?
Pricing varies depending on the length of the class (2-hour 16x20 canvas classes * 2 Wine Glasses Per Painter * 4 Wood Coasters * Canvas Tote Bag) are all $38 per painter and 3-hour paint classes are $48). But you will find plenty family-marked classes at $30 per painter and mini mommy/daddy and me classes at $25 per painter. The class-length time is noted in the calendar. Also the cost will depend on the type of class, when offering kids classes or family day classes you might see a reduce rate; but when offering specialty classes (like Project Pet) or special guest appearances/events that price may be higher than a regular 2 or 3 hour class. It is always best to look at the event calendar to find the exact cost of the painting/class you want to attend. 10x30 Canvas prices are $40 for a 2-hour class. Memories with friends, priceless!
You booked a paint party, yay... Here are your most frequently asked questions....
Q) Is there music? A) Of course! We run off of pandora so please let us know if you have a station you’d like during your event. We highly encourage dancing as well :) Note that we can not hook-up your phone to play a playlist. Q2) Can we bring in decorations? A) Yes indeed if your party starts at 7pm the party host ONLY is welcome in at 6:15pm to place light decorations. However, although the host is allowed in at 6:15pm all other guests are not permitted into the venue until doors open 30minutes prior to your party so that your guests enter the studio dressed to perfection and bartender ready to serve...we want your guests to have the best experience from minute one. Do ask, as we have some decorations you can use and save you some money. We do not allow helium tanks, real flame candles or anything else that has real flames or could combust into the studio. Q3) Do you have a catering menu? A4) Yes with great prices, selections and all can be delivered right to the studio at the start of your party. See our blog section for our catering and wine menu or email and we can send a email to you directly. Email email@example.com Q5) Can I bring in my own wine or a bottle of vodka or any alcohol? A5) No we are not a byob and we were fortunate enough to get our liquor license, so no alcohol, nor non-alcoholic beverages, are allowed into the studio as this could jeopardize our liquor license. You are more than welcome to bring snacks (bags of chips, cheese platter, birthday cupcakes, etc.). Please direct any and all other questions to: firstname.lastname@example.org for the fastest response. Q7) Can I bring in candles? A7) No flammable candles are allowed inside the studio. As we have apartments above us the fire alarms are extremely sensitive. We do have LED candles at the studio that you are welcome to use and they turn colors and often provide a new birthday experience for your guests. Q8) I told you 15 but we are having 20 is that OK? A*) Of course, you can always add on more guests we just ask for a final headcount the day 72 hours prior to the start of your party so we ensure it is staffed appropriately and we are all set up and ready for your guests when they arrive! After final headcount is provided missing guests will be charged a $10 paint/staff fee at the time of your party balance. Q9) Is gratuity included? A) It is not automatically applied but a 20% gratuity is recommended at all private events and can be added as in the tip line of any credit card balance or subtracted from your initial party deposit. Cash is also greatly appreciated when tipping and can be provided to the bartender at the close of your party.
What are your kids camp cancellation and transfer policies?
Navigate to the month of camp you are interested in and you will see options to enroll for a week or camp or by the day! Questions /to book call 631.446.4777 M-F 9-4pm. Camp Payment and Program Policies: We accept Cash, Check, Master Card, Visa, Discover and Amex. To pay by check or cash visit the studio during any active class time and pay with bartender. Checks will be cashed the following business day. Payment must be made in full at the time of registration. Discounts are not available for camp days/weeks. Camp is recommended for ages 8-15 years old. Ages 6 and 7 are permitted. Ages 5 and younger are not appropriate for these classes. Policy Week Long Camp Refunds: A full refund or class credit can occur if notification of cancellation occurs at least 11 days before the start of camp. Cancellations requested at least 10 days before the start of camp are subject to a $50 cancellation fee. Loss of payment will occur if no notification occurs, or if notification is received less than 10 days prior to camp start. All registrations for camp must be received 48 hours prior to camp start to ensure a safe, fun experience for all children. Transfers: Transfer requests received at least 11 days before the start of camp will be honored based on availability. Transfer requests made with at least 10 days before camp start are subject to a $30 transfer fee. Loss of payment will occur for incidental daily absences. Pinots Palette Bay Shore is not an accredited state camp and does not have a nurse on staff to administer drugs or epi-pens; these are half-day art enchainment classes. Adults are welcome to stay at the facility if there are health or medical concerns. Babysitters are also welcome. If your child is left as a drop-off, you will be asked to provide an emergency contact number. Upon any medical emergency, 911 will also be called. Please label your child’s belongings and any snacks/drinks. We do not have a refrigerator to keep lunch bags; any snacks should be sent with an ice pack. We cannot accept responsibility for forgotten belongings, but will leave any lost objects at the bar during the week of camp for your inquiry. Direct any questions to: email@example.com When attending daily camps (instead of an entire week) our normal refund and transfer policy applies: Pinot's Palette cancellation policy is as follows: A full refund can occur if notification of cancellation occurs at least 48 hours before class start (exception for Project Pet or specialty classes that require pre-work or pre-printed materials.) You can also have the option to put the reservation on hold for a later date or transfer the reservation to another class. However, in transfers are subject to having availability and supplies in surplus to accommodate. Every effort will be made. Loss of payment will occur if no notification of cancellation occurs or if notification occurs less than 24 hours prior to class start. This cancellation policy applies to parties of 2 or less. For cancellation of a party of 3 or more, a minimum of one week's notice is required for a refund or to reschedule.
When does the painting calendar get posted?
We will post each future month's calendar around the 20th of the prior month. If you'd like to receive an email each month when our new calendar is posted, be sure to add yourself to our email list. Sign up by emailing firstname.lastname@example.org or going to the following web page to sign up: https://app.e2ma.net/app2/audience/signup/1806004/1766280/
What do I need to bring to the class? Note: We are NOT a byob. Purchases at bar only.
We provide the canvas, easel, brushes, paints, and an apron to protect your clothing in class. Wine, Beer, Wine Coolers, Prosecco are all available for purchase by the bottle or glass at the bar and we also sell coffee,soft drinks, bottled water, organic ice teas and kids juice boxes as well! We are not a BYOB but you are welcome to bring any food items into our establishment (cheese and crackers, crock pot dishes) and we have counter space for you to use. We do sell some snack at the bar (chips, cookies, etc.) so don't feel like you have to bring anything and we have plates, napkins, and silverware for you to utilize.
Is gratuity included with kid or adult private parties?
Gratuity is not automatically applied, a 20% gratuity is recommended at all private events. Our team works extremely hard including all set-up, clean up, serving of your guests, taking photos, creating albums, instructing, assisting and they appreciate it! Thanks for asking.