Frequently Asked Questions
Where are you located?
We are on the beautiful South Shore of Long Island in Bay Shore. Our address is 61 West Main Street, Bay Shore NY 11706 about 50 feet west of the Bay Shore YMCA Boulton Theater (the first right you can make after the theater) and across the street from Peninsula Chinese and Japanese Restaurant. Be wary of trying to locate us while driving down main street, as we are just off of main street (on the side street) directly behind the new Salt & Barrel Oyster Bar/Restaurant…We have plenty of parking right behind our studio. This location has ton of wonderful bars and restaurants that you can walk to before or after your Pinot's paint class, so get ready for a wonderful day or evening. If you don't find parking on main street there is a HUGE parking lot directly behind our studio. Nearby Landmarks On the beautiful south shore, located 50 ft. west of the Bay Shore Boulton Theater (your first right after the theater). Across the street from Peninsula Chinese and next door to Salt & Barrel. Conversely we are about 2 blocks east of the Bay Shore YMCA & St. Patricks Church. From Long Island Expressway Take exit 53 and merge onto Sagtikos Parkway South. Stay to the left and merge onto Hecksher State parkway. Get in to right lane immediately and take first exit 42S (Fifth Ave) towards Bay Shore. Turn left onto 27A (W. Main St) go about .02 miles at intersection with Park Ave. Turn left onto Park Ave and head towards the municipal parking lot. From Sunrise Highway Take exit 43 South (Fifth Ave) towards Bay Shore. Turn left onto 27A (W. Main St) go about .02 miles at intersection with Park Ave. Turn left onto Park Ave and head towards the municipal parking lot. From Southern State Parkway West Take exit 40 south towards Robert Moses State Park. Take exit RM1E onto Sunrise highway east. Take exit 43 South (Fifth Ave) towards Bay Shore. Turn left onto 27A (W. Main St) go about .02 miles at intersection with Park Ave. Turn left onto Park Ave and head towards the municipal parking lot
What do I need to bring to the class? Note: We are NOT a byob. Purchases at bar only.
We provide the canvas, easel, brushes, paints, and an apron to protect your clothing in class. Wine, Beer, Wine Coolers, Prosecco are all available for purchase by the bottle or glass at the bar and we also sell coffee,soft drinks, bottled water, organic ice teas and kids juice boxes as well! We are not a BYOB but you are welcome to bring any food items into our establishment (cheese and crackers, crock pot dishes) and we have counter space for you to use. We do sell some snack at the bar (chips, cookies, etc.) so don't feel like you have to bring anything and we have plates, napkins, and silverware for you to utilize.
What is the cancellation policy? 48 hours or more for a full refund.
Pinot's Palette cancellation policy is as follows: A full refund can occur if notification of cancellation occurs at least 48 hours before class start (exception for Project Pet or specialty classes that require pre-work or pre-printed materials.) You can also have the option to put the reservation on hold for a later date or transfer the reservation to another class. The reservation can be put on hold or transferred to another class if notification is received at least 24 hours before class start. Loss of payment will occur if no notification of cancellation occurs or if notification occurs less than 24 hours prior to class start. This cancellation policy applies to parties of 2 or less. For cancellation of a party of 3 or more, a minimum of one week's notice is required for a refund or to reschedule.
Is there reserved seating?
When you register for your class online you can tell us in the comments field if there is anyone you want to sit next to and then we'll make sure you are seated next to any of your friends or family members, just be sure to state their name in your comments and when you come in you'll be seated next to your guests! You can come to a class alone or with 20 people…no limit to the amount of folks you can come paint with…as long as we have seats open..tell all your friends to come to the same class and its like hosting a party without any of the fuss.
Is there an age limit for the normal public classes?
Pinot's Palette offers a fun paint classes. At evening classes ages 9-12 years of age may attend when accompanied by a guardian, and 13+ are welcome to join our classes at any time. New York law maintains that a person must be 21 and up to consume alcohol with Valid ID. Ages 8 and under are recommended to attend our family friendly marked classes. On family friendly marked classes ages 8 and up are welcome to be dropped off and picked up exactly at the end of classes. Younger than eight may attend with an adult present to assist.
How do I sign up for a class?
Signing up is easy. Click the Event Calendar from the top navigation link to view our calendar of paintings. Select which painting you want to paint and click "Add Painting to Cart." Follow the on-screen directions to complete the order. Contact us if you have trouble completing your order and we can book over the phone 631.446.4777. You can also download the Pinot's Palette APP from the APP store and then book using your mobile device as well. Also if seat are available and your are nearby, you can always come in at least 15 minutes prior to the start of a class and we can accept payment for your seat at the bar! See you soon.
When do I need to arrive for class?
We recommend you arrive 20 minutes before class starts to allow time for you to get settled in, grab a drink or snack at the bar and mingle before the painting starts.
Do you host private parties and/or kids parties?
YES and YES. Our minimum painter requirement for a private party is 15 adults. For kids 8-15 years old we have a 12 person minimum. A $250 REFUNDABLE deposit allows you to select your date, time and the painting you want your guests to paint. After the party the deposit is refunded back to you. For kids parties if you have 15 painters the birthday girl or boy paints for FREE. OK so now you want to know about pricing. Kids up to the age of 15 are $30 a painter for a 2-hour paint party; $35 per child with pizza and unlimited drink(s) included and Adults 16+ are $38 for a 2-hour painting and $48 for a 3 hour painting. Ask about catering options. Have special requests? Open bar, one drink per guest included etc? Be sure to email us or call and work out the fine details with our event planner. We love to get creative with you and plan all those special details, so call 631.446.4777 or email email@example.com and we'll help you plan the most memorable event. The best part everyone goes home with a party favor (their painting) as a wonderful reminder about your event. PS we also do fundraising events for 5013c organizations or special causes. You can always add extra hours of party time at $150 per hour, per studio room or $75 per half hour, per studio. We have 2 studio rooms within our venue and beautiful bar. Call or email for pricing and details. A refundable deposit of $250 (per studio) is placed to secure the desired date and time (once studio confirms availability). $500 to secure both studios within the venue. Deposits are refunded right after the party occurs* if the minimum headcount requirements have been met (otherwise empty seats are deducted from the deposit to meet minimum required seats and the remainder is refunded). *A private party may be cancelled with deposit refunded or rescheduled with full deposit applied, with at least 10 business days’ (i.e. M-F) notice before your scheduled party. Deposits may be applied to your party. Final headcount must be provided 48 hours prior to the start of your event.
Can I bring wine? No sorry. Is alcohol included with my seat? May I bring food?
Wine varietals are for sale by the bottle or glass at the bar and is not included in the seat price. We are not a BYOB. Beer and other beverages such as sodas, coffee or bottled water are also available for purchase. 21 to drink with valid ID, please drink responsibly. We do not have a kitchen but you are more than welcome to bring food or any snacks for yourself and your guests. Sternos, candles or anything flammable is not permitted. We do have LED birthday candles for you to utilize, please ask. We will provide counter-top space. Also we are located in the heart of Bay Shore and our studio is surrounded by plenty of restaurants, pizza, bagel and sandwich shops. So plan dinner with friends before or after your paint class and take advantage of all that Bay Shore has to offer. So think of us like a movie theater--you can buy your ticket online but snacks and drinks are for sale separately at the bar. We do accept cash, debit and charge cards at the bar.
I don’t have any artistic talent? Will I be able to complete the painting?
Absolutely! Our artist will guide you step-by-step through the featured painting and will ensure that you stay on track to completing your masterpiece by the end of class. Nearly everyone is surprised at their inner Picasso! There are no mistakes only happy little artistic creative moments...
What should I wear to the class?
No dress code here...dress casual or dress up. We will provide you with an apron but painters have been known to get 'involved' in their work of art so you might not want to come dressed in your favorite new shirt. If you do get paint on yourself quickly head to the sink, a quick reaction and some soap and water sometimes does the trick.
What days are classes held?
Classes are usually held on Wed, Thursday, Friday, and Saturday evenings and Sundays. BUT we add many classes at varying days/times based on demand, requests, season, and for special events so your best bet is to always click on our EVENT CALENDAR from the website and this will show you all public classes for the current month. You can also download the Pinot's Palette APP to view all classes with painting photos easily on your mobile devices! Sign up for our monthly newsletter and be sure to get the following month's calendar delivered right to your inbox (Sign up at web page https://app.e2ma.net/app2/audience/signup/1806004/1766280)
What does a class cost?
Pricing varies depending on the length of the class (2-hour 16x20 canvas classes (or 2 Wine Glasses) are $38 and 3-hour paint classes are $48). But you will find plenty family-marked classes at $30 per painter and mini mommy/daddy and me classes at $25 per painter. The class-length time is noted in the calendar. Also the cost will depend on the type of class, when offering kids classes or family day classes you might see a reduce rate; but when offering specialty classes (like Project Pet) or special guest appearances/events that price may be higher than a regular 2 or 3 hour class. It is always best to look at the event calendar to find the exact cost of the painting/class you want to attend. 10x30 Canvas prices & Blacklight are $40 for a 2-hour class and $50 for 3-hour class. Memories with friends, priceless!
You booked a paint party, yay... Here are your most frequently asked questions....
Q) Is there music? A) Of course! We run off of pandora so please let us know if you have a station you’d like during your event. We highly encourage dancing as well :) Note that we can not hook-up your phone to play a playlist. Q2) Can we bring in decorations? A) Yes indeed if your party starts at 7pm the party host ONLY is welcome in at 6:15pm to place light decorations. However, although the host is allowed in at 6:15pm all other guests are not permitted into the venue until doors open 30minutes prior to your party so that your guests enter the studio dressed to perfection and bartender ready to serve...we want your guests to have the best experience from minute one. Do ask, as we have some decorations you can use and save you some money. We do not allow helium tanks, real flame candles or anything else that has real flames or could combust into the studio. Q3) Do you have a catering menu? A4) Yes with great prices, selections and all can be delivered right to the studio at the start of your party. See our blog section for our catering and wine menu or email and we can send a email to you directly. Email firstname.lastname@example.org Q5) Can I bring in my own wine or a bottle of vodka or any alcohol? A5) No we are not a byob and we were fortunate enough to get our liquor license, so no alcohol, nor non-alcoholic beverages, are allowed into the studio as this could jeopardize our liquor license. You are more than welcome to bring snacks (bags of chips, cheese platter, birthday cupcakes, etc.). Please direct any and all other questions to: email@example.com for the fastest response. Q7) Can I bring in candles? A7) No flammable candles are allowed inside the studio. As we have apartments above us the fire alarms are extremely sensitive. We do have LED candles at the studio that you are welcome to use and they turn colors and often provide a new birthday experience for your guests. Q8) I told you 15 but we are having 20 is that OK? A*) Of course, you can always add on more guests we just ask for a final headcount the day 72 hours prior to the start of your party so we ensure it is staffed appropriately and we are all set up and ready for your guests when they arrive! After final headcount is provided missing guests will be charged a $10 paint/staff fee at the time of your party balance. Q9) Is gratuity included? A) It is not automatically applied but a 20% gratuity is recommended at all private events and can be added as in the tip line of any credit card balance or subtracted from your initial party deposit. Cash is also greatly appreciated when tipping and can be provided to the bartender at the close of your party.
What are your kids camp cancellation and transfer policies?
Navigate to our August calendar to register and read details about our July and August Kids Camp! Summer Camp Payment and Program Policies: We accept Cash, Check, Master Card, Visa, Discover and Amex. To pay by check or cash visit the studio during any active class time and pay with bartender. Checks will be cashed the following business day. Payment must be made in full at the time of registration. Discounts are not available for camp days/weeks. Camp is recommended for ages 8-15 years old. Ages 6 and 7 are permitted. Ages 5 and younger are not appropriate for these classes. Policy Week Long Camp Refunds: A full refund or class credit can occur if notification of cancellation occurs at least 11 days before the start of camp. Cancellations requested at least 10 days before the start of camp are subject to a $50 cancellation fee. Loss of payment will occur if no notification occurs, or if notification is received less than 10 days prior to camp start. All registrations for camp must be received 48 hours prior to camp start to ensure a safe, fun experience for all children. Transfers: Transfer requests received at least 11 days before the start of camp will be honored based on availability. Transfer requests made with at least 10 days before camp start are subject to a $30 transfer fee. Loss of payment will occur for incidental daily absences. Pinots Palette Bay Shore is not an accredited state camp and does not have a nurse on staff to administer drugs or epi-pens; these are half-day art enchainment classes. Adults are welcome to stay at the facility if there are health or medical concerns. Babysitters are also welcome. If your child is left as a drop-off, you will be asked to provide an emergency contact number. Upon any medical emergency, 911 will also be called. Please label your child’s belongings and any snacks/drinks. We do not have a refrigerator to keep lunch bags; any snacks should be sent with an ice pack. We cannot accept responsibility for forgotten belongings, but will leave any lost objects at the bar during the week of camp for your inquiry. Direct any questions to: firstname.lastname@example.org When attending daily camps (instead of an entire week) our normal refund and transfer policy applies: Pinot's Palette cancellation policy is as follows: A full refund can occur if notification of cancellation occurs at least 48 hours before class start (exception for Project Pet or specialty classes that require pre-work or pre-printed materials.) You can also have the option to put the reservation on hold for a later date or transfer the reservation to another class. However, in transfers are subject to having availability and supplies in surplus to accommodate. Every effort will be made. Loss of payment will occur if no notification of cancellation occurs or if notification occurs less than 24 hours prior to class start. This cancellation policy applies to parties of 2 or less. For cancellation of a party of 3 or more, a minimum of one week's notice is required for a refund or to reschedule.
When does the painting calendar get posted?
We will post each future month's calendar around the 20th of the prior month. If you'd like to receive an email each month when our new calendar is posted, be sure to add yourself to our email list. Sign up by emailing email@example.com or going to the following web page to sign up: https://app.e2ma.net/app2/audience/signup/1806004/1766280/
Is gratuity included with kid or adult private parties?
Gratuity is not automatically applied, a 20% gratuity is recommended at all private events.